Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Responsible for the QA program and processes. Review and provide feedback to the client on the documents and deliverables ensuring that quality assurance requirements adhere to the best commercial practices and are in compliance with the applicable standards. Establish and manage quality control standards to ensure professional, accurate, complete, and timely review and delivery of System Engineering documentation.
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0 Contact Center Quality Assurance Auditor jobs found in Baltimore, MD area