Contact Center Quality Assurance Auditor jobs in Bangor, ME

Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.

Responsible for providing comprehensive audits to ensure programs and services are implemented at the highest standards and program participants receive the highest level of care..

• Ensures Department of Labor and Equus policies and procedures are monitored and updated to include regulatory changes.
• Records, compiles, and analyzes performance and compliance information to ensure quality.
• Develops and implements continuous quality improvement processes.
• Communicates effectively with program management using good judgment and diplomacy.
• Clearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processes.
• Provides audit reports to manger and keeps management informed as to the status of program quality matters, including performance.
• Perform Quality Assurance Checks on all applicant files.
• Clearly communicates and consistently models appropriate CSS and employability skills.
• Maintains accountability of staff, students, and property.
• Adheres to safety practices in all areas of responsibility.
• Fosters and sustains a conducive environment at the center, ensuring it remains free from harassment, intimidation, and disrespect, thereby ensuring a safe space for both staff and students to engage in work and learning.
• Attends all required staff training opportunities.
• Other duties as assigned.

• Bachelor’s degree in human services, psychology, counseling, education, social science, communications, or closely related field; or
• Associate’s degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience.
• Experience working with diverse youth.
• A valid driver’s license in the state of employment with an acceptable driving record

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.