Contact Center Quality Assurance Auditor jobs in Binghamton, NY

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Chemung Canal Trust Com
  • Elmira, NY FULL_TIME
  • Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. 

    • Answers incoming calls to the Company’s Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response.
    • Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services.
    • Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness.  
    • Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and LinkLive.
    • Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner.  
    • Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships.
    • Processes basic banking transactions per client request such as account transfers and stop payments.
    • Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation.
    • Accurately processes and reviews Mobile Deposit transactions and requests. 
    • Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship
    • Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division.
    • Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business.
    • Conforms to General Performance Expectations as identified for all employees.

     Qualifications/Requirements:

    • High School Diploma or equivalent with an emphasis in a business curriculum
    • Minimum of 1 year experience in a banking or customer service position preferred
    • Proficient interpersonal skills in dealing with clients, all levels of management and Board members
    • Proficient communication, interpersonal and sales
    • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint

     Salary Range $15.00 to $23.00 hourly 

    Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.  Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

    Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.


  • 19 Days Ago

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Licensed Life Insurance Sales Agent
  • Assurance
  • Maine, NY FULL_TIME
  • Build your career in Life Insurance while helping people improve their lives and protect their financial futures. Assurance IQ, a Prudential company, is looking for experienced Life Insurance agents t...
  • 1 Day Ago

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Remote Medicare Benefits Consultant - License Required
  • Assurance
  • Maine, NY FULL_TIME
  • Buying insurance can be complicated. Assurance is out to change that, leveraging data science to guide recommendations. Founded in 2016, Assurance has worked to make buying insurance easier for everyo...
  • 10 Days Ago

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Independent Medicare Insurance Broker - Work from Home
  • Assurance
  • Maine, NY FULL_TIME
  • Founded in 2016, Assurance has worked to make buying insurance easier for everyone. Our team of humble collaborators is passionate and united in a common goal – protecting people and providing access ...
  • 10 Days Ago

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Quality Assurance Manager
  • Union Tank Car Company - UTLX
  • Sayre, PA FULL_TIME
  • Want to join a growing company with stability and opportunities for growth? Look no further than Union Tank Car Company! We have an exciting opportunity for a QA Manager in our Sayre, PA location! Abo...
  • 4 Days Ago

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Technician, Quality Assurance
  • i3 Assembly
  • Binghamton, NY FULL_TIME
  • The quality assurance technician will have primary responsibility for audit and inspection of in process and completed work. This position will confirm mechanical and electrical and data compliance of...
  • 17 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Binghamton, NY area

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Quality Inspector- Night Shift
  • Crown Holdings Inc
  • Nichols, NY
  • Quality Inspector Location: * Nichols, NY Salary: * Competitive pay starting at $23.74 Hours: * Night shift position on ...
  • 3/28/2024 12:00:00 AM

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QUALITY INSPECTOR- NIGHT SHIFT
  • Crown Cork & Seal USA, Inc.
  • Nichols, NY
  • Quality Inspector Location: Nichols, NY Salary: Competitive pay starting at $23.74 Hours: Night shift position on a 2/2/...
  • 3/28/2024 12:00:00 AM

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Ultrasound Tech - Part Time (20 hrs/wk)
  • Guthrie Health
  • Binghamton, NY
  • Position Summary: The Diagnostic Medical Sonographer utilizes high frequency sound waves and other diagnostic techniques...
  • 3/28/2024 12:00:00 AM

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Lumber Inspector
  • RJ Williams, Inc.
  • Apalachin, NY
  • Job Description Job Description Minimum of one (1) year experience grading green and kiln dried domestic lumber - this i...
  • 3/28/2024 12:00:00 AM

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Ultrasound Technologist - Per Diem
  • Guthrie Health
  • Sayre, PA
  • Position Summary The Diagnostic Medical Sonographer utilizes high frequency sound waves and other diagnostic techniques ...
  • 3/28/2024 12:00:00 AM

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QUALITY INSPECTOR- NIGHT SHIFT
  • Crown Holdings, Inc.
  • Nichols, NY
  • Quality Inspector Location: Nichols, NY Salary: Competitive pay starting at $23.74 Hours: Night shift position on a 2/2/...
  • 3/27/2024 12:00:00 AM

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CMA-Certified Medical Assistant-Primary Care
  • Geisinger
  • Hop Bottom, PA
  • Job Title: CMA-Certified Medical Assistant-Primary Care Location: Dallas, Pennsylvania Job Category: Patient Support, Nu...
  • 3/27/2024 12:00:00 AM

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Certified Medical Assistant- Pediatrics Clinic
  • Geisinger
  • Fleetville, PA
  • Job Title: Certified Medical Assistant- Pediatrics Clinic Location: Dallas, Pennsylvania Job Category: Patient Support, ...
  • 3/25/2024 12:00:00 AM

Binghamton /ˈbɪŋəmtən/ is a city in, and the county seat of, Broome County, New York, United States. It lies in the state's Southern Tier region near the Pennsylvania border, in a bowl-shaped valley at the confluence of the Susquehanna and Chenango Rivers. Binghamton is the principal city and cultural center of the Binghamton metropolitan area (also known as Greater Binghamton, or historically the Triple Cities), home to a quarter million people. The population of the city itself, according to the 2010 census, is 47,376. From the days of the railroad, Binghamton was a transportation crossroads...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,810 to $58,266
Binghamton, New York area prices
were up 1.5% from a year ago