Contact Center Quality Assurance Auditor jobs in Boulder, CO

Title: Quality Assurance and Risk Manager FLSA Status: Full-time, exempt

Pay Range: $65,000-$80,000 Reports to: Operations DirectorLocation: Hybrid (Basalt, Colorado office/remote)

Job Summary: The quality assurance and risk manager is responsible for the regulatory compliance, quality assurance and quality-improvement functions of the organization. This position provides expertise, resources and support to all organizational departments on quality, compliance and risk management.

Essential Job Functions:

• Identifies the policies and procedures needed to satisfy regulatory bodies; comply with state, federal and local laws; and minimize risk to staff and clients
• Coordinates the development and revision of the organization’s policies and procedures in collaboration with the management team
• Collaborates with the management team to implement policies and procedures across the organization
• Presents policies and procedures for approval by the Board of Directors at least every three years
• In collaboration with the management team, prepares training materials and provides training to staff policies and procedures

• Coordinates the preparation of licensing applications and renewal applications
• Tracks regulatory deadlines and coordinates the organization’s response
• Prepares responses to performance improvement and corrective action plans from regulatory agencies in collaboration with the Executive Director
• Oversees critical incident reporting to regulatory bodies
• Tracks changes to regulations and laws affecting the organization’s practices
• Coordinates regulatory audits
• Conducts internal audits and reviews to ensure compliance with regulations

• Develops the plan in collaboration with the management team and Quality Oversight Committee (QOC)
• Presents and annual report of progress on the plan to management team and the Board of Directors
• Works with the leadership team to identify quality improvement goals and develops and implements strategies to measure progress toward these goals
• Convenes the QOC at least twice annually
• Compiles and presents data on critical incident trends and oversees implementation of organizational changes as recommended by the QOC
• Compiles and presents data on client complaints and grievances and oversees implementation of changes to organizational practices as recommended by the QOC

• Conducts an annual safety risk assessment in compliance with regulatory requirements
• Raises safety risks and suggests solutions to operations director and implements agreed upon strategies to reduce risks to staff and clients
• Prepares the emergency response plan, in collaboration with the Human Resources Manager

• Collaborates with legal consultants on development of HIPAA privacy and security policies
• Manages violations and privacy breaches in consultation with operations director

• Collaborates with operations director to ensure compliance and reporting standards are met
• Identifies credible supplementary resource information
• Identifies compliance-related training needs and coordinates training

Knowledge, Skills and Abilities:

• Knowledge of Colorado Behavioral Health Administration’s regulatory environment
• Knowledge of basic approaches to quality management and improvement processes
• Ability to complete basic data analysis
• Ability to use software applications to organize work to include Microsoft Office applications and Google Suite
• Ability to communicate effectively in writing and orally

Credentials and Experience:

• Bachelor’s degree required, Master’s degree preferred
• Minimum of three to five years of experience in roles related to clinical compliance, risk management or quality improvement in healthcare setting required
• HIPAA, corporate compliance and risk-management experience preferred

Benefits for full-time employees:

• Paid time off
• Medical, dental and vision insurance available
• 403b contribution with discretionary employer match
• Employee wellness stipend

This job description is not an employment contract, nor is it intended to show every detail of the duties and requirements of the job. The job description is intended to provide a listing of primary responsibilities and tasks. The job description may be augmented by performance expectations and additional duties, which may be assigned either in writing or verbally at any time by management.

It is the established policy of Aspen Hope Center to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, severe or morbid obesity, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Aspen Hope Center takes allegations of discrimination, harassment and retaliation very seriously and will promptly conduct an investigation when warranted.Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence, and termination.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Basalt, CO 81621: Relocate before starting work (Required)

Work Location: Hybrid remote in Basalt, CO 81621