Contact Center Quality Assurance Auditor jobs in Brandon, FL

You Belong at Greenway

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us!

The Quality Assurance Engineer works under moderate supervision and verifies that software changes submitted by developers function as documented and without errors. Participate in quality projects and processes within the department/team. Documents issues found during testing and follow through to resolution.

Essential Duties & Responsibilities 

• Executes manual functional testing based on analysis and understanding of the requirements and deployment environment. Verifies those test results through analysis of graphical user interfaces, databases, printed output, and data transmission
• Analyzes requirements (solution comments, design specifications, and other documentation) and creates test cases to exercise product functionality.
• Documents and communicates issues found during testing and works with Development to resolve the issue.
• Provides management with requirements coverage analysis reports, test run results, and defect tracking reports.
• May assist in troubleshooting customer‐reported issues. Identifying and documenting defects
• Testing bug fixes
• Testing new functionality
• Planning test cases