Contact Center Quality Assurance Auditor jobs in Cape Coral, FL
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Quality Assurance and Contracts Manager
- Children's Advocacy Center of Southwest Florida
-
Fort Myers, FL
FULL_TIME
-
The Children’s Advocacy Center of SW Florida (CAC) is a busy non-profit agency located in Fort Myers serving Lee, Charlotte, Hendry, and Glades Counties. At CAC, we offer abuse determination services for children as well as therapeutic counseling, parenting education, and prevention programs.CAC is seeking a qualified Full Time Quality Assurance and Contracts Manager.This position maintains overall responsibility of the quality assurance improvement plan, related quality planning activities and contract/grant compliance. Ensures the agency is consistently providing best practices and compliance with operating policies/procedures. Assists in developing policies for improved quality through the agency and with management. Assists in defining and promoting a quality mindset across the entire agency while working with cross-departmental leadership to deliver timely customer service and accurate agency reporting. Supports continuous improvement plans.
Job Duties Include but not limited to;- Gather and tabulate all statistical data for all agency programs.
- Maintain compliance with all contracts, grants, and other funding sources to include submitting all monthly and quarterly reports.
- Maintain compliance with all local, state, and federal regulations.
- Obtain and maintain NCA re-accreditation.
- Develop and maintain quality improvement plan.
- Conduct chart/file reviews for all agency programs, including CPT, Family Alliance, Family Advocacy and Prevention.
- Prepare and analyze monthly management and performance reports, statistics, and critical incidents.
- Assist in developing and managing effective system of oversight for all programs to ensure compliance with internal and external standards.
- Conduct training within the organization and in the community.
- Verify importance of effective strategies for improvement designed to measure and improve outcome measures.
- Serve as Single Point of Access.
- Maintain and update agency documents as needed.
- Write or assist in submission of grant applications.
- Responsible for electronic record keeping & training for all new staff.
- Ensure staff compliance with contracted training requirements.
- When assigned, responds promptly to client complaints.
- Assist in preparing for audits.
- Monitors compliance with the Health Insurance Portability and Accountability Act (HIPAA) and prepares reports and action plans to address deficiencies.
- Responsible for client record management and record requests
- Other duties as assigned.
Education and/or Work Experience Requirements:- A bachelor’s degree is required from an accredited college or university in social work, mental health, psychology, or a related field. Master’s preferred.
- Three years’ experience in administering contracts/programs, or quality management.
All employees of Children’s Advocacy Center of SW Florida are required to pass a background check and drug screen before they begin work with the agency and sign an affidavit of good moral character within their first 30 days of employment at CAC. If deemed necessary, more extensive background checks or criminal history may be requested
The Children’s Advocacy Center of SW Florida, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace. - 26 Days Ago
Quality Assurance and Contracts Manager (PT)
- Children's Advocacy Center of SWFL
-
Fort Myers, FL
PART_TIME
- The Children’s Advocacy Center of SW Florida (CAC) is a busy non-profit agency located in Fort Myers serving Lee, Charlotte, Hendry, and Glades Counties. At CAC, we offer abuse determination services ...
- 12 Days Ago
Contact Center Support Expert
- Insite Managed Solutions
-
Fort Myers, FL
FULL_TIME
- *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 5220 Summerlin ...
- 1 Day Ago
Sales Contact Center Supervisor
- Discovery Senior Living
-
Springs, FL
FULL_TIME
- About Discovery Senior LivingDiscovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and oper...
- 1 Month Ago
Medical Contact Center Specialist
- Quigley Health Services - Quigley Eye Specialists
-
Fort Myers, FL
FULL_TIME
- Medical Contact Center Specialist . FT/Benefits JOB DESCRIPTION With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to...
- 1 Month Ago
Quality Assurance Supervisor
- Storm Smart
-
Fort Myers, FL
OTHER
- Job Details Level: Experienced Job Location: Idlewild - Fort Myers, FL Salary Range: Undisclosed Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have a...
- 18 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Cape Coral, FL area
About Cape Coral, Florida
Cape Coral /ˈkɒrəl/ is a city located in Lee County, Florida, United States, on the Gulf of Mexico. Founded in 1957 and developed as a planned community, the city grew to a population of 154,305 by the year 2010. The city's population estimate was 165,831 for 2013 and 179,804 for 2016. With an area of 120 square miles (310 km2), Cape Coral is the largest city between Tampa and Miami. It is a principal city in the Cape Coral – Fort Myers, Florida Metropolitan Statistical Area. The population estimate for the statistical area was 679,513 for 2014. The city is known as a "Waterfront Wonderland";...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,607 to $56,727
Cape Coral, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago