Contact Center Quality Assurance Auditor jobs in Carson City, NV

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Carson, NV FULL_TIME
  • This position is eligible for a sign-on bonus! Contact today to learn more.

    The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

    Responsibilities:

    • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  
    • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. 
    • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. 
    • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. 
    • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. 
    • Identifies and reports any suspicious behavior or suspected fraud activity. 
    • Completes all required training and compliance modules. 
    • Treats all co-workers and members with respect. 
    • Supports and participates in continuous improvement activities. 
    • Represents the Credit Union in a positive and professional manner. 
    • Other related duties as assigned. 
    • Maintains member and other sensitive information with confidentiality. 

    Qualifications:

    • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
    • Basic understanding of financial products and services.
    • Professional verbal skills and etiquette.
    • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
    • Excellent follow up  
    • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
    • Excellent Written skills (Email) – Grammar and Spelling 
    • Member service and organizational skills  
    • Work well with other departments – Team player 
    • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
    • Willingness to make a difference 
    • Personable and professional 
    • Successful completion of all compliance related coursework 

    Education: High School or Equivalent

    Website: nuvisionfederal.com/careers

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    • Remote Interview Process (some positions vary)
    • Social Distancing and Mask Guidelines in place
  • 1 Month Ago

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QUALITY ASSURANCE SPECIALIST 2
  • State of Nevada
  • Gardnerville, NV FULL_TIME
  • State of Nevada Announces An Open Competitive Recruitment for: QUALITY ASSURANCE SPECIALIST 2 - Part Time APPROXIMATE HOURLY RATE - $27.79 to $41.26 PAY GRADE: 35 For more information on benefit and r...
  • 22 Days Ago

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Sr Quality Assurance Engineer
  • Baker Hughes Holdings LLC
  • Minden, NV FULL_TIME
  • Are you passionate about providing complex technical solutions?Would you like evolve as a technical professional in a flourishing sector?As the Sr. Quality Assurance Engineer at Baker Hughes, you will...
  • 3 Days Ago

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Quality Assurance Specialist
  • VIP Plastics
  • Minden, NV FULL_TIME
  • VIP RUBBER & PLASTICPOSITION: Quality Control AssistantTYPE: Full time regular Monday-Friday. Some WeekendsMINIMUM REQUIREMENTS:Minimum age is 18 due to insurance purposes.2 years quality control expe...
  • 3 Days Ago

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Quality Assurance Tech
  • Nature's Bakery
  • Carson, NV FULL_TIME
  • About Us Since our founding in 2011, Nature’s Bakery has been baking better-for-you snacks to nourish families and enable them to thrive. We believe that the choice to snack healthier should be an eas...
  • 6 Days Ago

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Quality Assurance Inspector
  • Strategic HR Partners
  • Minden, NV FULL_TIME
  • Overview Minden aerospace manufacturer is seeking an energetic and detail-oriented individual to join our Quality Control team as a Quality Control Inspector. This is an exciting opportunity to start ...
  • 9 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Carson City, NV area

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Operations Manager
  • Pacific Dental Services
  • Reno, NV
  • Now is the time to join Reno Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our...
  • 3/29/2024 12:00:00 AM

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Manufacturing Manager I - 2nd Shift
  • Belcan
  • Carson City, NV
  • Job Title: Manufacturing Manager I - 2nd Shift Pay Rate: $70k/yr to $80k/yr DOE Shift Schedule: Monday - Friday 2pm - 10...
  • 3/28/2024 12:00:00 AM

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Quality Inspector For Battery Supply Company In USA Parkway
  • Spherion
  • Sparks, NV
  • Spherion Staffing Reno, NV is recruiting for QA positions for battery supply company in USA Parkway. Day shift QC inspec...
  • 3/28/2024 12:00:00 AM

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Quality Systems Manager
  • U.S. Silica
  • Reno, NV
  • U.S. Silica Holdings Inc. is a global performance materials company and is a member of the Russell 2000. The company is ...
  • 3/28/2024 12:00:00 AM

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Civil Project Manager/ Transportation
  • TEEMA
  • Minden, NV
  • Job Description Job Description We are seeking a Civil Project Manager to join our team! You will oversee project planni...
  • 3/27/2024 12:00:00 AM

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Bar Back - Opal Ultra Lounge (Part Time) - No Experience Required
  • Bally's Corporation
  • Stateline, NV
  • ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain and replenish all beverage, ice, supplies, and condiments at service ar...
  • 3/27/2024 12:00:00 AM

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Audit Senior Manager (Remote)
  • CBRE
  • Carson City, NV
  • Audit Senior Manager (Remote) Job ID 152590 Posted 01-Feb-2024 Service line Corporate Segment Role type Full-time Areas ...
  • 3/26/2024 12:00:00 AM

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Construction Estimator
  • SERVPRO of Carson City/Douglas County/South Lake Tahoe
  • Stateline, NV
  • Job Description Job Description Servpro Is Looking for a Construction Estimator with Proficient use of Xactimate Estimat...
  • 3/25/2024 12:00:00 AM

Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno. The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$47,912 to $60,938
Carson City, Nevada area prices
were up 2.5% from a year ago