Contact Center Quality Assurance Auditor jobs in Cheyenne, WY
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- Contact Government Services, LLC
-
Cheyenne, WY
FULL_TIME
-
AuditorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Analyze and audit a variety of accounting systems.
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.
- Utilize electronic databases to identify assets, documents, and other physical evidence.
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.
- Prepare interim and final reports throughout the investigation process for use by staff members.
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.
- Other related duties as assigned and within scope.x
Qualifications:- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.
- Relevant experience working with a federal or state legal or law enforcement entity.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Agent
- Blue Federal Credit Union
-
Cheyenne, WY
FULL_TIME
- At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
- 21 Days Ago
Member Service Specialist - Contact Center
- WYHY Federal Credit
-
Cheyenne, WY
FULL_TIME
- A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
- 1 Day Ago
Member Service Advisor - Contact Center
- WYHY Federal Credit
-
Cheyenne, WY
FULL_TIME
- A Member Service Advisor is a combination of a traditional Member Service Representative and a Loan Officer. WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve finan...
- 4 Days Ago
Quality Assurance Manager II
- Progress Rail
-
Sidney, NE
FULL_TIME
- Job Purpose Responsible for the design, implementation, and coordination of all Quality Management Systems program for assigned Plant(s). Establish and maintain quality surveillance programs in accord...
- 2 Days Ago
Quality Assurance / Safety Coordinator
- Strobel Energy Group LLC
-
Fort Laramie, WY
OTHER
- This position is based in Ft. Laramie, WY This position is responsible for ensuring the quality and safety of construction work performed by Strobel Energy Group. This position is for an industrial pr...
- 25 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Cheyenne, WY area
Mechanical Inspector
- Verify Inc.
-
Fort Collins, CO
- Overview: Position: Quality Inspector Location: Fort Collins, Co Duration: 6 month (180 days) Extension as needed per cu...
- 4/19/2024 12:00:00 AM
Test Driver and Vehicle Inspector - Brunswick, GA
- Concentrix
-
Cheyenne, WY
- Job Title Test Driver and Vehicle Inspector - Brunswick, GA Job Description This position entails port quality audits an...
- 4/19/2024 12:00:00 AM
ASSEMBLY TECHNICIAN- General Labor
- NW Service Enterprises, Inc. Professional Assembly
-
Cheyenne, WY
- Job Description Job Description NWS Professional Assembly is seeking Full-Time candidates for the position of Assembly T...
- 4/19/2024 12:00:00 AM
Mechanical Inspector
- Verify Inc.
-
Fort Collins, CO
- Overview: Position: Quality Inspector Location: Fort Collins, Co Duration: 6 month (180 days) Extension as needed per cu...
- 4/19/2024 12:00:00 AM
Manager, HR Business Partner (US Global Manufacturing)
- Cardinal Health
-
Cheyenne, WY
- **_What HR Business Partner contributes to Cardinal Health_** Human Resources designs, implements and delivers human res...
- 4/18/2024 12:00:00 AM
Compressor Station Operator
- Workrise
-
Cheyenne, WY
- Role: Compressor Station Operator Our Vision: Workrise is where the best workers power the worlds most successful projec...
- 4/17/2024 12:00:00 AM
Quality Inspector Mechanical
- SQA Services
-
Cheyenne, WY
- Job Description Job Description Aircrafts Rock! If you agree and would like to work with one of the most exciting names ...
- 4/15/2024 12:00:00 AM
Quality Inspector Mechanical
- SQA Services
-
Cheyenne, WY
- Job Description Job Description Aircrafts Rock! If you agree and would like to work with one of the most exciting names ...
- 4/15/2024 12:00:00 AM
About Cheyenne, Wyoming
Cheyenne (/ʃaɪˈæn/ shy-AN or /ʃaɪˈɛn/) is the capital and most populous city of the U.S. state of Wyoming and the county seat of Laramie County. It is the principal city of the Cheyenne, Wyoming, Metropolitan Statistical Area which encompasses all of Laramie County. The population was 59,466 at the 2010 census. Cheyenne is the northern terminus of the extensive and fast-growing Front Range Urban Corridor that stretches from Cheyenne to Pueblo, Colorado which has a population of 4,333,742 according to the 2010 United States Census. Cheyenne is situated on Crow Creek and Dry Creek. The Cheyenne,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,750 to $56,909
Cheyenne, Wyoming area prices
were up 2.3% from a year ago
were up 2.3% from a year ago