Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Title: – Quality Assurance Auditor (Aviation)
Location: Cincinnati/Northern Kentucky International Airport – CVG
ABOUT FEAM:
FEAM is the MRO leader in Aircraft Line Maintenance Engineering in the U.S. FEAM leads the Line Maintenance industry with advanced aircraft repair capabilities, a wide line station network and vast approvals for all current and next-generation aircraft to include B787 and A350 aircraft. FEAM places special emphasis on technical training, uncompromising quality controls, and continuous improvement principles. With these effective measures in place, FEAM delivers best in innovative technical services for all commercial aircraft operators.
The Quality Assurance (QA) Auditor reports to the Quality Assurance Manager and is responsible for performing internal/external audits and investigations supporting FEAM’s Part 145 Quality Assurance Program. The Quality Assurance Auditor is responsible for compiling objective evidence by conducting interviews, reviewing documentation, performing audits, surveillance, and investigations to determine whether organizations and/or individuals are conducting business in accordance with regulations and established policies and procedures.
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Compensation and Benefits
FEAM, in addition to a good working environment and competitive pay, it is FEAM’s policy to provide a combination of supplemental benefits to all eligible FULL-TIME employees. FEAM offers Medical, Dental and a Vision Plan. Vacation and sick time-, short- and long-term disability, accidental insurance, supplemental life, FSA (Flexible Spending Account) and Critical illness Insurance.
Additionally, FEAM places special emphasis on technical training. FEAM is a leader in EASA Level Technical Aviation Training Globally. FEAM is one of very few U.S. MRO organizations that provides EASA 147 maintenance training.
FEAM is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability, sex, marital status, pregnancy, military or veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Job Types: Full-time, Permanent
Pay: $60,000.00 - $75,000.00 per year
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Work Location: In person
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