Contact Center Quality Assurance Auditor jobs in Cleveland, OH

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Supervisor (New Center)
  • Octapharma Plasma, Inc.
  • Cleveland, OH FULL_TIME
  • Requisition Number20-1584
    Post Date7/7/2020
    TitleQuality Assurance Supervisor (New Center)
    CityCleveland
    StateOH
    Position Typefull-time
    Description
    Want to Expand
    your career-development potential,
    your ability to help donors and patients,
    and your access to professional opportunities?
    We're growing fast.
    [You can, too!]

    Want to be a part of something exciting? Help Octapharma Plasma open our next Donor Center! At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

    We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

    QUALITY ASSURANCE SUPERVISOR

    This is What You'll Do:

    • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
    • Provides advice and consultation to other management team members regarding daily quality assurance issues including donor suitability and/or product quality
    • Performs final QA review and release for all product shipments and associated documents to ensure shipment meets customer specifications
    • Participates in the interviewing and hiring of Quality Assurance Technician and back-up
    • Provides direction and oversight of Quality staff ensuring required quality tasks are completed within required time frames
    • Collaborates with the Center Manager to complete all audit responses, ensuring that all audits are responded to and closed in required time frames
    • Obtains certification as a Quality Trainer; responsible for training of center Quality Assurance staff
    • Analyzes tracking and trending data; determines appropriate actions to improve trending

    This is Who You Are:

    • Part brand ambassador, part clinical technician
    • A person committed to excellent customer service all day, every day
    • Someone with positive energy, always willing to pitch in where needed
    • Understanding, patient, and genuinely authentic
    • Able to keep up in a fast-paced environment
    • Hungry to build a great career
    • Fearless Leader
    Requirements

    This is What It Takes:

    • Bachelor's degree in applicable field of study preferred, or equivalent combination of education and experience
    • ASQ certification preferred
    • Must have a minimum of one (1) year work experience in the biologics industry, preferably in a donor center, and a minimum of one (1) year quality assurance-related work experience
    • Strong customer service skills and the ability to understand and follow protocol
    • Team lead/Supervisor experience
    • Possess adequate communication skills and be able to effectively communicate with people of all levels

    Do Satisfying Work. Earn Real Rewards and Benefits.

    We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers whotruly want you to grow and excel.

    • Formal training
    • Outstanding plans for medical, dental, and vision insurance
    • Health savings account (HSA)
    • Flexible spending account (FSA)
    • Tuition Reimbursement
    • Employee assistance program (EAP)
    • Wellness program
    • 401k retirement plan
    • Paid time off
    • Company paid holidays
    • Personal time

    More About Octapharma Plasma Inc.

    With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

    Interested? Learn more online and apply now at:

    octapharmahiring.com

    And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along!

    INNER SATISFACTION.

    OUTSTANDING IMPACT.


     

  • 1 Month Ago

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Quality Assurance Supervisor - WEEKLY PAY-$21/hour
  • Stratosphere Quality
  • CLEVELAND, OH FULL_TIME
  • Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
  • 5 Days Ago

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Quality Auditor
  • Northern Stamping Inc
  • Cleveland, OH FULL_TIME
  • Evaluation as directed by the Company of the quality of production parts using blue prints, inspection instructions, hand tools, and gauges. Assurance that all tags and labels meet product identificat...
  • 23 Days Ago

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Member Contact Center Representative
  • Firefighters Community Credit Union
  • Cleveland, OH FULL_TIME
  • Our Opportunity We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Id...
  • 2 Days Ago

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Contact center associate
  • WesBanco Bank Inc.
  • Independence, OH FULL_TIME
  • Job Title - Department Customer Service Associate - Contact Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location...
  • 26 Days Ago

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Sleep Contact Center, CSR
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is an 12-Time recipient of the prestigious NorthCoas...
  • 13 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Cleveland, OH area

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Quality Control Inspector
  • Area Temps, Inc.
  • Beachwood, OH
  • A large manufacturing company is seeking a Quality Control Inspector who can use micrometers and calipers, read basic sh...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Vector Technical, Inc.
  • Euclid, OH
  • A Quality Control Inspector is responsible for making sure that products meet a set of standards. Reading and interpreti...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • The Technology House Ltd
  • Solon, OH
  • GENERAL JOB DESCRIPTION The candidate will work closely with the Operations department to ensure all products being manu...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • Professional Placement Services
  • Bedford, OH
  • PPS is seeking an experienced Quality Control Inspector for our full-service metal fabrication and manufacturing facilit...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector-553H
  • Professional Placement Services
  • Cleveland, OH
  • QC Inspector I (2) 2nd or 3rd Shift openings – 3:00pm – 11:30pm or 11:00am – 7:00pm In this role, the Quality Control In...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector - Entry Level
  • PrimeTime Personnel LLC
  • Cuyahoga Falls, OH
  • Job Description Job Description QC Inspectors needed! 1st and 2nd Shift - Cuyahoga Falls, OH - Temp to Hire 1st Shift - ...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector
  • Hellan Strainer Company
  • Cleveland, OH
  • Job Description Job Description CLEVELAND GEAR/HELLAN STRAINER COMPANY Are you a Go-Getter? Do you find yourself constan...
  • 3/24/2024 12:00:00 AM

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Quality Control Inspector
  • Cleveland Punch and Die Co.
  • Ravenna, OH
  • Job Description Job Description Quality Control Inspector The Cleveland Punch and Die Company is looking for a full-time...
  • 3/24/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,921 to $59,678
Cleveland, Ohio area prices
were up 1.6% from a year ago