Contact Center Quality Assurance Auditor jobs in Columbus, GA

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

We are seeking a QA Specialist to provide consistent, professional review of completed work processes. A Quality Assurance (QA) Specialist ensures all standards are followed to ensure work is completed according to the established operational workflows and documented processes. The QA Specialist works independently, with great attention to detail, to audit their selected inventory within set monthly deadlines. The QA Team delivers regular reporting to demonstrate overall quality of work, consistently collaborates with Service Line leadership to present trends, and identifies high-risk areas needing additional research. 

What will you provide?

• Consistently demonstrates Aspirion’s company values
• Partner with Operations and QA Leadership to ensure relevant auditing rubrics are current, supported by documentation, and reflect organizational priorities  
• Partner with Operations by reinforcing workflow processes
• Work with QA Director to identify high-risk areas that may compromise Aspirion’s success
• Work independently and follow QA Department guidelines
• Provide thorough feedback on all audits, as needed
• Regularly participate in calibration sessions with Operations Leaders to align understanding of processes and scorecards
• Seek opportunities that support an environment of teamwork and continuous improvement
• Deliver thorough and timely reporting of audits, trends, and recommended operational workflow clarifications
• Regularly participate in cross-training opportunities and continuing QA education
• Performs other duties as assigned

Requirements

• Strong interpersonal, written, and verbal communication skills
• Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
• Excellent analytical, problem-solving, and decision making skills
• Track record of high performance in quality and production
• Thorough awareness of Medical Revenue Cycle Management, with a focus on complex claims and revenue integrity
• Proficient with Microsoft Office Suite or related software
• Ability to successfully complete cross-training of an additional line of service within the first 60 days

Education and Experience

• High school diploma or equivalent (required)
• Associate degree or 12-months experience in an auditing/QA related field (preferred)
• Minimum one year-experience in claims processing or medical billing; preferably in an Aspirion line of service – MVA, Aged AR, VA/TRICARE, etc. (required)
• Experience with data analysis and/or documenting results for reporting purposes (preferred)
• Relevant training and/or certifications as a QA Specialist (preferred)

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $22 hourly. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.