Contact Center Quality Assurance Auditor jobs in Columbus, MS

Job Description:

We are looking for a Candidate with a minimum of three (3) years’ experience with Quality Assurance practices and methodologies or three years (3) experience

shipping and receiving product in a Warehouse environment. The Candidate will be responsible for assuring Universal Assets Management Quality Management System goals and directives are met with accuracy and on time commitment.

Description & Responsibilities

• Identifies opportunities for process improvements through analysis of process measurement data.
• Serves as a member of a multi-functional or technical team. Responsible for implementing the overall Quality Program for a diversity of products and services in support of UAM business goals.
• Independently performs audits/surveillance of UAM Processes to ensure customer and contractual requirements are met.
• Investigates and provides data on customer complaints/concerns regarding UAM processes which impact customer satisfaction.
• Conducts collection and analysis of quality information from multiple sources for the development of quality strategy and programs
• Evaluating existing Quality documentation and procedures for compliance and accuracy.
• Ability to problem solve and troubleshoot issues related to quality and/or operational issues while meeting deadlines.
• Leads and collaborates on non-conformance and CAPA investigations
• Provides Audit support to operations teams including pre audit readiness verification, audit participation as needed, and post audit corrective action
• Develops and implements databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Prepares and maintains a variety of company records and reports as required.
• Perform any other related duties including compliance tasks as assigned and needed

REQUIRED SKILLS & KNOWLEDGE

·        High School diploma

·        Excellent attention to detail and record keeping.

·        Proficient in Microsoft word, Excel and Power Point

·        Organized, attention to detail and maintain appropriate analytical skills.

·        Excellent communication skills, both written and verbal.

·        Excellent organization, prioritization, and problem-solving skills

·        Normal math skills such as: add, subtract, divide, multiply

·        Able to lift 40 lbs.

DESIRABLE SKILLS & KNOWLEDGE

·        Warehouse Quality Operations  a plus

·        Knowledge of the Aircraft Suppliers Association requirements a plus

·        Knowledge of Aircraft parts / maintenance a plus