Contact Center Quality Assurance Auditor jobs in Dothan, AL
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Quality Assurance Manager / Auditor
- Commercial Jet, Inc
-
Dothan, AL
FULL_TIME
-
Reporting to the Director of Quality & Safety the Quality Assurance Manager / Auditor is responsible for the operation of the Quality Assurance department and responsible to ensure that the quality standards set by the company in compliance with the regulatory agencies are met.
POSITION RESPONSIBILITIES:
- Manage the company internal/external audit and surveillance program defined in the Repair Station Manual and other Company policies and procedures by:
- Coordinating with affected departments, except Finance (not audited by QA), to ensure the frequency, corrective/preventive actions and closure of audits are appropriate and effective.
- Develop and perform random audits for compliance with shelf life programs, tool calibration, work center paperwork control, FAA Anti-Drug program, personnel files, training records, facilities and GSE equipment maintenance records and delivery packages for all aircraft departing facility.
- Conduct internal and external audits of the repair station and vendors; ensure compliance with regulatory agencies, processes, policies, procedures and quality standards
- Reviewing audit findings to ensure compliance with processes, policies, procedures and quality standards in order to develop continuous improvement of the Repair Station.
- Reviewing internal and external audit checklists for scope, depth and relevance to regulatory and industry requirements. Amend or create checklist as necessary.
- Act as point of contact during customer, FAA, NAA, and other regulatory agency inquires or audits of the company records or facilities.
- Identify and resolve safety and regulatory compliance issues with customers, regulatory inspectors and other external auditors.
- Review the Repair Station Manual, NAA Supplements, NDT Manual, and Training Program Manual and other company manuals or procedures in use to ensure compliance with FAA, NAA, and other applicable regulations.
- Provide input to the Director of Quality and Safety for revisions to the approved/accepted Company manuals, by use of continuous quality improvements and matrix driven reports.
- Actively drive and support the company safety program and initiatives and assist the Director of Quality and Safety in matters related to Safety, Policies and Procedures.
- Review and ensure entry of all incident and accident reports into the digital database
- Monitor safety standards compliance, industry trends, and applicable regulations (Federal, State and local) and ensure appropriate actions are taken
- Prepare monthly reports as requested and required
- Maintain the master list and control of inspection stamps and maintain a current roster of authorized Supervisory and Inspection Personnel.
- Work closely with Training Department to ensure training records are maintained up to date and current.
- By way of ongoing audits and inspections ensure the facilities are kept to the highest standards of safety, compliant at all times, enforcing regulations and practices to avoid accidents.
- Provide frequent accurate and candid reporting to his/her managers and the Executive Leadership Team.
- Collaborate closely with other departments for problem analysis and resolution and any other collaborative undertaking necessary to meet corporate goals and conflict resolution.
- Deal with customers, vendors and other entities in a cordial, respectful and professional manner.
- Perform other duties as assigned by the Director of Quality and Safety or requested by CJS upper management.
DIMENSIONS:
This position does not have direct reports
NATURE AND SCOPE:
- Ability to perform assignments in a complete, accurate and timely manner.
- Communication: excellent interpersonal and oral and written communication skills -Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities.
- Strong organizational skills, decision making ability, and ability to perform under pressure and meet strict deadlines.
- Problem solving attitude and approach.
- Positive work attitude: be enthusiastic, confident, outgoing and helpful.
- Experience preparing reports, correspondence, and procedural type documents
- Experience in quality assurance and training policies and procedures
- A background in aviation operations and/or aircraft maintenance operations involving large complex aircraft
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High School Diploma/GED. Undergraduate college degree or equivalent preferred.
LICENSES / QUALIFICATIONS: Holds a current FAA certificate with Airframe and Power plant rating
EXPERIENCE: Minimum 5 years related work experience Auditing, inspection, large aircraft maintenance operations, FAA liaison, customer relations.
KNOWLEDGE & SKILLS:
- Ideal candidate must be self-motivated and detail oriented.
- Public speaking or instructor experience a plus
- Excellent planning, time management, communication, decision-making, organization, and interpersonal skills.
- OSHA, EPA and similar government regulatory requirements; applicable FAA/NAA regulations.
- Solid knowledge of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, and Adobe Acrobat.
PHYSICAL REQUIREMENTS: Must be able to lift and/or pull objects weighing at least 30lbs.
0%-24%
25%-49%
50%-74%
75%-100%
Visual Acuity (including color perception):
Hearing:
Lifting/pulling/pushing (specify any particular weight requirements):
Grasping/feeling:
Climbing/stooping/kneeling:
WORKING CONDITIONS:
- Requires frequent walking, standing and/or climbing.
- Expected to work through specially designed airframe, engine and undercarriage openings while standing on ladders or scaffolds; to use hoists and lifts; required precision instruments and other necessary tools.
- Exposure to climate changes normally experienced in an aviation repair facility.
- Travel may be required to perform off-site audits, training or other company requirements.
- Position may require working on weekends, holidays and alternate shifts or schedules to include night shifts.
- 17 Days Ago
Contact Center Representative
- All In Credit Union
-
Daleville, AL
FULL_TIME
- ROLE: To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situati...
- 24 Days Ago
PT Quality Assurance Associate
- Food Lion
-
Blakely, GA
FULL_TIME
- Address: USA-GA-Blakely-12246 Columbia Street Suite F Store Code: Store 02805 Grocery (7237068) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we ser...
- Just Posted
Technician I - Quality Assurance
- Flagstone Foods
-
Dothan, AL
FULL_TIME
- Position SummaryResponsible for the constant monitoring of all roasting procedures, raw materials, production procedures/ methods/standards and overall finished product quality. Must support and enfor...
- 6 Days Ago
Quality Assurance Technician
- SmartLam
-
Dothan, AL
FULL_TIME
- Job Title: Quality Assurance Technician Department: Quality Control Type: fulltime, non-exempt Reporting To: Quality Control Manager Location: Dothan, AL Wage: $16.00 – $18.00 per Hour plus $1 Shift D...
- 18 Days Ago
Quality Assurance Inspector
- Allient Incorporated
-
Dothan, AL
FULL_TIME
- Allient Inc., a global publicly traded company with over 2200 employees at 26 locations in 11 countries, is seeking a Quality Assurance Inspector to join our Dothan, AL facility! The Quality Assurance...
- 19 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Dothan, AL area
High Value Residential Insurance Inspector
- Signature Companies
-
Dothan, AL
- Job Description Signature is looking to add a Field Consultant for the following counties in AL: Walker, Winston, Fayett...
- 4/19/2024 12:00:00 AM
Field Technician
- Hancock Claims Consultants Technicians
-
Dothan, AL
- CLIMB to New HeightsAnd live the American Dream. Become part of something bigger by contracting with the nations top pro...
- 4/19/2024 12:00:00 AM
Ultrasonographer - Evenings
- Community Health System
-
Dothan, AL
- Job Description Flowers Hospital - Caring for you as Family Status: Full Time Shift: 10:30 AM - 7:00 PM As an Ultrasound...
- 4/19/2024 12:00:00 AM
UH-60M SME/Quality Advisor
- General Dynamics Information Technology
-
Daleville, AL
- UH-60M SME/Quality Advisor Seize your opportunity to make a personal impact as a UH-60M SME/Quality Advisor supporting t...
- 4/18/2024 12:00:00 AM
Group Leader
- Pathway Inc.
-
New Brockton, AL
- Description NOTE: Pathway employs child care staff with various job titles. The basic job description for Group Leader i...
- 4/18/2024 12:00:00 AM
CH-47F Maintenance Test Pilot SME
- General Dynamics Information Technology
-
Daleville, AL
- CH-47F Maintenance Test Pilot SME Seize your opportunity to make a personal impact as a CH-47F Maintenance Test Pilot SM...
- 4/16/2024 12:00:00 AM
AH-64E Maintenance Pilot SME
- General Dynamics Information Technology
-
Daleville, AL
- AH-64E Maintenance Pilot SME Seize your opportunity to make a personal impact as an AH-64E Maintenance Pilot SME the Fli...
- 4/15/2024 12:00:00 AM
About Dothan, Alabama
Dothan /ˈdoʊθən/ is a city in Dale, Henry, and Houston counties in the U.S. state of Alabama. It is the county seat of Houston County and the seventh largest city in Alabama, with a population of 65,496 at the 2010 census. It is near the state's southeastern corner, approximately 20 miles (32 km) west of the Georgia state line and 16 miles (26 km) north of Florida. It is named after the biblical city, the place where Joseph's brothers threw him into a cistern and sold him into slavery in Egypt.
Dothan is the principal city of the Dothan, Alabama metropolitan area, which encompasses all of Gene...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$40,985 to $52,121
Dothan, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago