Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The quality assurance assistant is responsible for monitoring and maintaining systems to ensure that the physical plant and all products manufactured by the organization meet or exceed regulatory, company, and or customer specifications and expectations.
Specific Responsibilities:
Essential Requirements:
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 48 per week
Benefits:
Experience level:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Experience:
Ability to Relocate:
Work Location: In person
0 Contact Center Quality Assurance Auditor jobs found in Erie, PA area