Contact Center Quality Assurance Auditor jobs in Fayetteville, AR

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance/Infection Preventionist Nurse
  • Southern Hills Rehab Center
  • Quapaw, OK FULL_TIME
  • Southern Hills Rehab Center is seeking a QA/IP NURSE to join our team.

    We offer competitive pay, great benefits and so much more!

    Benefits

    • Blue Cross/Blue Shield Medical Insurance (75% of employee portion paid by company)
    • Dental (50% employee portion paid by company)
    • Vision Insurance
    • Life Insurance
    • Ancillary
    • Paid Time-Off

    As a nurse, you are the backbone of a strong clinical culture. The Licensed Nurse (RN or LPN) will help fulfill the care requirements of their patients and will be fully accountable for ensuring that the utmost in competent care and safety is consistently delivered to all residents.

    Responsibilities and Purpose

    · Identifies trends and conducts gap analysis between current and desired outcomes and performance.

    • Establishes goals and objectives for professional development programs and learning activities to address identified needs.
    • Designs, implements, and facilitates formal and informal programs/strategies using adult learning theory and incorporating available evidence established through research to address identified needs.
    • Provides content expertise and facilitates clinical policies and procedures development, education, and implementation into practice.
    • Facilitates analysis of clinical data, human resource reports or other cultural issues and identifies strategies for resolution including training or other interventions.
    • Integrates interdepartmental/interdisciplinary initiatives across campuses or system.
    • Facilitates the interface between processes, programs, or initiatives to ensure organizational and system needs are met.
    • Leads process and practice changes to incorporate the latest evidence established through nursing research findings. For BMC and IHE Only:
    • Evaluates effectiveness of education, professional development, or process change interventions.
    • Coordinates and facilitates complex education and professional development programs.
    • Assists client base with accreditation preparation.
    • Conducts program costs, benefits, and outcomes analysis.
    • Plans and coordinates implementation of new technology, clinical practice models and other large-scale initiatives.
    • Leads organizational strategic initiatives to ensure compliance with regulatory agencies and accrediting bodies.
    • Facilitates alignment with partners and academic institutions.
    • Provides consultation and mentorship to clinical care providers throughout the system for implementation of evidence-based practice. SMC, IMH & IGH Only:
    • Monitors unit based clinical quality measures.
    • Knowledgeable regarding regulatory compliance.
    • Assists with organizational strategic initiatives to ensure compliance with regulatory agencies and accrediting bodies.
    • Provide bedside care.
    • Prepare and administer injections and/or enemas.
    • Collect samples and monitor catheters.
    • Provide wound care.
    • Obtain and administer prescribed medications and treatment in accordance with approved nursing techniques.
    • Ensure the residents’ chart is current.
    • Observe residents and record significant conditions and reactions. Notify appropriate parties of residents’ change in condition and reaction to drugs, treatments, and significant incidents.
    • Take vital signs to detect deviations from normal and assess the condition of residents.
    • Keep residents’ family and physician informed of any changes in resident behavior, medications, or conditions of health.
    • Modify residents’ care plan, care directives, Activities of Daily Living (ADL) and Nurse Aide flow sheets in conjunction with residents’ changes in condition.
    • Assesses education, professional development and competency needs through analysis of quality reports and incidents reports, HR reports, direct observation, and multidisciplinary collaboration.

    Desired Experience and Education

    • Current and unencumbered Oklahoma Licensed Practical Nursing (LPN) License OR Registered Nurse License (RN)

    · · Must have a current BLS CPR card

    • One (1) or more years of experience in a Skilled Nursing Facility or Long Term Care environment preferred.

    Job Type: Full-time

    Pay: $29.00 - $35.00 per hour

    Benefits:

    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Quapaw, OK 74363: Relocate before starting work (Required)

    Work Location: In person

  • Just Posted

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Night Auditor
  • Quality Inn Bentonville
  • Bentonville, AR FULL_TIME
  • Night Auditor General Purpose To complete all End-of-Day accounting functions while maintaining a positive attitude, responding to guests’ requests, anticipating guests’ needs, and resolving guests’ c...
  • 18 Days Ago

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing an...
  • 1 Day Ago

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Quality Assurance Supervisor
  • FNA Group
  • Decatur, AR FULL_TIME
  • Quality Assurance Supervisor SUMMARY: FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands i...
  • 11 Days Ago

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Quality Assurance Technician (FT)
  • Harris Baking Company
  • Rogers, AR FULL_TIME
  • Harris Baking Company is looking for Quality Assurance professionals to add to our growing business. The food safety team is responsible for using SQF standards to ensure the quality of our products. ...
  • 15 Days Ago

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Quality Assurance Tech
  • Harris Baking Company
  • Rogers, AR FULL_TIME
  • Harris Baking Company is looking for Quality Assurance professionals to add to our growing business. The food safety team is responsible for using SQF standards to ensure the quality of our products. ...
  • 16 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Fayetteville, AR area

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Plant Quality Control Inspector- 7am-3:30pm; Beverage Manufac.
  • Lassonde Pappas and Company, Inc.
  • Springdale, AR
  • The Plant QC Inspector will be responsible for ensuring the lab equipment is calibrated, perform analysis on incoming co...
  • 4/18/2024 12:00:00 AM

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Inspector Packer I
  • Dart Container Corporation
  • Fayetteville, AR
  • **Inspector Packer I** **Location:** Lithonia, GA, US **Take Charge of Your Career Packing Products Everyone Knows!** **...
  • 4/17/2024 12:00:00 AM

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Inspector Packer I- Starting Pay $14.78!
  • Dart Container Corporation
  • Fayetteville, AR
  • **Inspector Packer I- Starting Pay $14.78!** **Location:** Horse Cave, KY, US **Take Charge of Your Career Packing Produ...
  • 4/17/2024 12:00:00 AM

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Bartender-Restaurant 1
  • Aimbridge Hospitality
  • Rogers, AR
  • Job Summary The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as r...
  • 4/17/2024 12:00:00 AM

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Senior Analyst I Freight Specialist (US-Remote)
  • PRGX Global Inc.
  • Bentonville, AR
  • Careers ** Senior Analyst I Freight Specialist (US-Remote)** Bentonville, AR | US **Senior Analyst I Freight Specialist ...
  • 4/17/2024 12:00:00 AM

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Project Manager Construction
  • Express Employment Professionals
  • Bentonville, AR
  • Job Description Job Description We are seeking a Project Manager Construction to join our team! You will oversee project...
  • 4/17/2024 12:00:00 AM

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Clinical Dietitian
  • Cherokee Nation
  • Stilwell, OK
  • Job Summary: Assesses the nutritional needs of individuals and groups. Plans and implements nutrition counseling and edu...
  • 4/17/2024 12:00:00 AM

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Residential Termite Sales Inspector
  • Orkin
  • Fayetteville, AR
  • Overview: For Those Who Like Being the Best, Join the Best in Pests. As an Orkin Termite Sales Inspector, you get the ad...
  • 4/15/2024 12:00:00 AM

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,416 to $55,212
Fayetteville, Arkansas area prices
were up 1.2% from a year ago