Contact Center Quality Assurance Auditor jobs in Florence, SC

Contact Center Service Representative/Phone Banker

Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.

Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

This job might be for you if:

• You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength.
• You connect well with others and you’re comfortable talking to people. You are not bothered by offering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don’t get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

To land this role, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs.

**Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

**This position is predominately remote, however if you are within a 50-mile radius of headquarters you may be required to come onsite for meetings etc.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

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