Contact Center Quality Assurance Auditor jobs in Fort Worth, TX

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?
We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Description:

Description: The Quality Assurance Auditor is responsible for monitoring and documenting agent call quality in support of the departmental quality goals and initiatives as well as participates in the design of monitoring formats and quality standards. This job provides feedback and trend data to management and training support staff. The Quality Assurance Auditor will evaluate both verbal and written communications regarding customer contact by agents in addition to providing coaching for accuracy.

Typical Duties:

Qualifications:

Required Education and Experience:
• High School Diploma or GED equivalent.
• 1 plus years of experience in a Call Center leadership, hospital leadership or Quality Assurance role.
OR
• Bachelor’s degree in healthcare, business admin, or related area.

Preferred Education and Experience:
• Associate’s Degree from an accredited University in a related field or equivalent experience in a similar role with a similar scope.
• 5 plus years of experience in a quality control environment.

Preferred Licensure/Certification/Specialized Training:
• NAHAM or HFMA membership.

Location Address:
1400 Circle Drive
Fort Worth, Texas, 76119
United States