Contact Center Quality Assurance Auditor jobs in Grand Forks, ND
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- Just Posted
MCI - Quality Assurance Technician
- New Flyer
-
Pembina, ND
FULL_TIME
- QUALITY ASSURANCE TECHNICIANMCI is North America's public and private market motor coach leader. Products include the luxury (an industry best-seller for over a decade), the workhorse , and the brand ...
- 3 Days Ago
MCI - Quality Assurance Technician
- NFI Group
-
Pembina, ND
FULL_TIME
- QUALITY ASSURANCE TECHNICIANMCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Serie...
- 3 Days Ago
Quality Assurance Specialist
- ANI Pharmaceuticals, Inc.
-
Baudette, MN
FULL_TIME
- About UsANI Pharmaceuticals, Inc., headquartered near the beautiful shores of Lake of the Woods in Baudette, MN, is a diversified bio-pharmaceutical company serving patients in need by developing, man...
- 7 Days Ago
Quality Assurance Specialist
- ANI Pharmaceuticals, Inc.
-
Baudette, MN
FULL_TIME
- About UsANI Pharmaceuticals, Inc., headquartered near the beautiful shores of Lake of the Woods in Baudette, MN, is a diversified bio-pharmaceutical company serving patients in need by developing, man...
- 7 Days Ago
Shift Quality Assurance
- Minnesota Dehydrated Vegetables
-
Fosston, MN
FULL_TIME
- Work 15 days a month!! Apply today!! 7am-7pm and 7pm-7am monthly shift rotations. Earn shift differentials and only work 15 days a month! POSITION SUMMARY Under the direct supervision of the Shift Sup...
- 12 Days Ago
Filters
- Current Active Filter
- Grand Forks, ND
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Assurance Auditor jobs found in Grand Forks, ND area
Public Works Director
- City of Hillsboro ND
-
Grand Forks, ND
- Job Description Job Description We have an immediate opening for Public Works Director. You will be responsible for mana...
- 4/25/2024 12:00:00 AM
Urgently Hiring Diesel Fleet Technician II - Earn Up to $28/Hour
- Sysco
-
Cummings, ND
- Sysco is Hiring a Diesel Fleet Technician II in Fargo, ND! Earn Up to $28 per Hour* Plus an Annual Boot & Tool Allowance...
- 4/25/2024 12:00:00 AM
Urgently Hiring Diesel Fleet Technician II - Earn Up to $28/Hour
- Sysco
-
Nielsville, MN
- Sysco is Hiring a Diesel Fleet Technician II in Fargo, ND! Earn Up to $28 per Hour* Plus an Annual Boot & Tool Allowance...
- 4/25/2024 12:00:00 AM
Network Radiology Technologist
- Hiring Now!
-
Mayville, ND
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/25/2024 12:00:00 AM
Pathology Assistant
- Level One Personnel
-
Grand Forks, ND
- Job Description Job Description Pathology Assistant Location: Grand Forks, ND Hours: M-F 5 x 8 day shift Travel Pay Hour...
- 4/24/2024 12:00:00 AM
Site Safety Health Officer (SSHO)
- Conti Federal Services
-
Grand Forks Afb, ND
- This position does not require relocation, however, it requires rotational travel for a minimum of 3 weeks at a time, wi...
- 4/24/2024 12:00:00 AM
Network Radiology Technologist
- Sanford Health
-
Mayville, ND
- Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
- 4/24/2024 12:00:00 AM
Outside Plant Field Engineer
- Clarity Telecom Llc
-
Grand Forks, ND
- Job Description Job Description We Push the Boundaries of Possibilities for our Communities.Overview of the Position Res...
- 4/23/2024 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,798 to $56,970
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago