Contact Center Quality Assurance Auditor jobs in Harrisburg, PA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 2 Days Ago

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Quality Assurance
  • rose international
  • Harrisburg, PA FULL_TIME
  • Company DescriptionFounded in 1993, Rose International is a leader in providing Workforce Solutions and Information Technology Solutions nationwide. We have 19 offices across the U.S, and offer thousa...
  • 1 Month Ago

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Quality Assurance
  • PSG Global Solutions
  • Carlisle, PA FULL_TIME
  • Company DescriptionAt Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the wo...
  • 1 Month Ago

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Patient Contact Center Supervisor
  • The Orthopedic Institute of Pennsylvania
  • Camp, PA FULL_TIME
  • Description At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other wit...
  • 19 Days Ago

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Contact Center Professional
  • Focal Point Remodeling
  • Harrisburg, PA FULL_TIME
  • Focal Point Remodeling in Harrisburg, PA is looking to hire Contact Center Professionals. Do you like talking to people? Are you comfortable on the phone? Would you like to work for an established rem...
  • 14 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 2 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Harrisburg, PA area

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Quality Control Supervisor - 2nd shift
  • ASC Engineered Solutions
  • Columbia, PA
  • Job Description About the Company Following the 2019 merger of Anvil International and Smith-Cooper International, our u...
  • 4/25/2024 12:00:00 AM

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QC Inspector
  • Zolon Tech Solutions Inc.
  • Harrisburg, PA
  • Title : QC INSPECTOR Duration : 12 Months Contract Location : Harrisburg, PA Job Description: Qualifications are Candida...
  • 4/23/2024 12:00:00 AM

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QC Inspector
  • Zolon Tech Solutions Inc.
  • Harrisburg, PA
  • Title : QC INSPECTOR Duration : 12 Months Contract Location : Harrisburg, PA Job Description: Qualifications are Candida...
  • 4/23/2024 12:00:00 AM

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Quality Inspector
  • PeopleShare
  • York, PA
  • PeopleShare is NOW HIRING Quality Inspectors in York, PA! Are you passionate about ensuring top-notch quality standards?...
  • 4/23/2024 12:00:00 AM

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PACKER
  • Dieffenbach s Potato Chips Inc
  • Womelsdorf, PA
  • Job Description Job Description Packer: Have you ever wondered how potato chips are made? Do you like potato chips? Is a...
  • 4/23/2024 12:00:00 AM

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Quality Technician II
  • Stratosphere Quality
  • Hanover, PA
  • Summary of Responsibilities: SUMMARY OF RESPONSIBILITIES Responsible for documenting quality control activities in a man...
  • 4/23/2024 12:00:00 AM

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NDT Technician 1 3rd shift (onsite)
  • RTX
  • Middletown, PA
  • Date Posted: 2024-04-16 Country: United States of America Location: PW205: P&W Amercon - PA 181 Fulling Mill Road, Middl...
  • 4/23/2024 12:00:00 AM

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Quality Inspector
  • Team Builder Recruiting
  • East Petersburg, PA
  • Quality Inspector East Petersburg, PA Perform visual inspections of machined and manufactured parts and components to en...
  • 4/22/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,514 to $59,152
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago