Contact Center Quality Assurance Auditor jobs in Hollywood, FL

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 8 Days Ago

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Quality Assurance Analyst Call Center
  • CTI Consulting
  • Fort Lauderdale, FL FULL_TIME
  • JOB DESCRIPTION In this role you will be responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and/or communications (emails) to enhance customer relationshi...
  • 2 Months Ago

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Senior Auditor
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, fo...
  • Just Posted

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Contact Center Manager - Technical Support
  • Hotwire Communications
  • Fort Lauderdale, FL FULL_TIME
  • The Contact Center Manager for Technical Support leads the technical support team; coordinates the workforce planning process and communicates properties’ technical service events (outages, maintenanc...
  • 24 Days Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 1 Month Ago

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Senior Quality Assurance Analyst
  • INSPYR Solutions
  • Miramar, FL FULL_TIME
  • Title: QA Analyst-Infrastructure Location: Hybrid local to Dallas, Texas or Miramar, Florida Compensation: $60-65/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Descr...
  • 19 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Hollywood, FL area

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Quality Control Inspector
  • Sciolex Corporation
  • Miami, FL
  • Overview: What do you get when you bring together a team of bright individuals and place them into an environment where ...
  • 4/22/2024 12:00:00 AM

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Quality Control Auditor I
  • Lennar Mortgage
  • Miami, FL
  • Overview Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team me...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • Mackinnon & Partners
  • Miami, FL
  • ESSENTIAL FUNCTIONS 1. Generate inspection plans for the tools from the drawing. 2. Records observation using the qualit...
  • 4/20/2024 12:00:00 AM

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A&P Aircraft Quality Control Inspector - MIA
  • FEAM
  • Miami, FL
  • Job Type Full-time Description Job Title: A&P Aircraft Quality Control Inspector - MIA Location: Miami, FL $12,000 reten...
  • 4/20/2024 12:00:00 AM

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Quality Inspector
  • Dover Corporation
  • Fort Lauderdale, FL
  • PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical a...
  • 4/20/2024 12:00:00 AM

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Quality Control Inspectors (Aviation)
  • AAR
  • Miami, FL
  • Essential tasks to be performed: Familiar with the following FAA regulations, 14 CFR 43, 145 and 121 Able to comprehend ...
  • 4/19/2024 12:00:00 AM

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Aircraft Quality Control Inspector
  • Segula Technologies
  • Miami, FL
  • Company Description SEGULA TECHNOLOGIES is hiring a Quality Control Inspector to join our clients growing team in: Dalla...
  • 4/19/2024 12:00:00 AM

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Quality Control Inspector
  • Dayton Granger, Inc.
  • Fort Lauderdale, FL
  • Job Description Job Description ABOUT US Just 4 miles from Fort Lauderdale's sunny beaches, Dayton Granger, Inc. designs...
  • 4/19/2024 12:00:00 AM

Hollywood is a city in Broward County, Florida, between Fort Lauderdale and Miami. The average temperature is between 68 and 83 °F (20 and 28 °C). As of July 1, 2017, Hollywood had a population of 153,627. Founded in 1925, the city grew rapidly in the 1950s and 1960s, and is now the twelfth-largest city in Florida. Hollywood is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. Hollywood is located at 26°1′17″N 80°10′30″W / 26.02139°N 80.17500°W / 26.02139; -80.17500 (26.021467, -80.174910). According to the United States Cen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,037 to $58,546
Hollywood, Florida area prices
were up 2.9% from a year ago