Contact Center Quality Assurance Auditor jobs in Huntington, WV

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank, Inc.
  • Ironton, OH FULL_TIME
  • Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Serves as liaison between customers and other bank departments and vendors.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 23 Days Ago

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Quality Assurance RN
  • Your Choice Health Care, LLC
  • Gallipolis, OH FULL_TIME
  • Job Title/Position: Registered Nurse Quality Assurance Reports to: Administrator Job Description Summary The registered nurse is one who is licensed to practice nursing in the state of Ohio. The quali...
  • 21 Days Ago

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Quality Assurance Engineer (CIMATRON)
  • CAMBRIO
  • Pune, KY FULL_TIME
  • Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering ...
  • 12 Days Ago

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Quality Assurance Engineer (CIMATRON)
  • CAMBRIO
  • Pune, KY FULL_TIME
  • Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering ...
  • 13 Days Ago

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Quality Assurance Engineer (CIMATRON)
  • CAMBRIO
  • Pune, KY FULL_TIME
  • Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering ...
  • 16 Days Ago

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Senior Quality Assurance Engineer (GibbsCAM)
  • CAMBRIO
  • Pune, KY FULL_TIME
  • Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering ...
  • Just Posted

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0 Contact Center Quality Assurance Auditor jobs found in Huntington, WV area

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Travel MRI Technologist
  • PSG Global Solutions Careers
  • Huntington, WV
  • Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We'...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner MSN -- CAMC Neurology Practice -- General-MSOB
  • Charleston Area Medical Center
  • Charleston, WV
  • Job Summary To assess, treat, solve problems, counsel, educate and refer patients seen for primary or acute care in the ...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner MSN -- Patient Access Center -- Women & Children's Hospital
  • Charleston Area Medical Center
  • Charleston, WV
  • Job Summary To assess, treat, solve problems, counsel, educate and refer patients seen for primary or acute care in the ...
  • 3/28/2024 12:00:00 AM

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Pharmacy Clerk/Technician
  • CLAYS PHARMACY LLC
  • Catlettsburg, KY
  • Job Description Job Description Job Description: The primary responsibility as a pharmacy clerk or technician at Clays P...
  • 3/27/2024 12:00:00 AM

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Marriage and Family Therapist OCA
  • Department of Veterans Affairs
  • Huntington, WV
  • Summary * This is an OPEN CONTINUOUS ANNOUNCEMENTfor multiple locations/positions that will remain open until May 14, 20...
  • 3/26/2024 12:00:00 AM

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Medical Lab Tech Core Lab
  • Southern Ohio Medical Center
  • Portsmouth, OH
  • GENERAL SUMMARY Works under the supervision of the Core Lab Manager. The Medical Laboratory Technician's primary job fun...
  • 3/25/2024 12:00:00 AM

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AWS/CWI (AWS/ Certified Welding Inspector)
  • Acuren
  • Ona, WV
  • Position Summary Acuren is currently seeking a resident full-time CWI to monitor plant welder program and documentation ...
  • 3/24/2024 12:00:00 AM

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Phlebotomist -- Lab -- Teays Valley Hospital
  • CAMC Health System
  • Hurricane, WV
  • Job Summary Responsible for the accurate, timely performance of venipuncture and/or capillary specimen collection to obt...
  • 3/24/2024 12:00:00 AM

Huntington is in the southwestern corner of West Virginia, on the border with Ohio, on the southern bank of the Ohio River, at the confluence with the Guyandotte River. The city lies within the ecoregion of the Western Allegheny Plateau. Most of the city is in Cabell County, for which it is the county seat. A portion of the city, mainly the neighborhood of Westmoreland, is in Wayne County. Huntington is commonly divided into four main sections. The north/south divider is the CSX railroad tracks, while the east/west divider is First Street. Residents of Huntington are called "Huntingtonians." A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$42,455 to $53,998
Huntington, West Virginia area prices
were up 1.2% from a year ago