Contact Center Quality Assurance Auditor jobs in Huntsville, AL

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Specialist (TS Cleared)
  • The Building People Career Center
  • Huntsville, AL FULL_TIME
  • The Building People, LLC, has a position open for a full-time Quality Assurance Specialist, with an active Top Secret Clearance for a facilities engineering program to support a federal Agency. The Quality Assurance Specialist will support the FBI in the following areas, to include but not limited to: 

    • Works under the general direction of a Project Manager and/or Contracting Officer’s Representative (COR). Receives assignments in terms of general objectives to be achieved regarding contractor Quality Assurance. Serves as a Subject Matter Expert (SME) on a variety of trades, to include: Mechanical and Plumbing, Electrical, Fire Protection, HVAC Digital Controls, Elevators, Site and Earthwork, Concrete and Masonry and other materials, etc. 
    • Exercises surveillance to assure that the construction contractor is conducting quality control operations to produce work in conformance with plans and specifications. 
    • Advises the government on the contractor’s use of the three-phase approach to quality operations (plan, do, check). Reviews contractor quality control plans, reports and test results for completeness and accuracy. Through the Project Manager, COR and/or Contracting Officer, brings any deficiencies to the attention of the general contractor. Advises the government on the surveillance of assigned construction projects involving construction and renovation activities. Inspects materials being used by the construction contractors to ensure compliance with contract documents to include plans and specifications. 
    • Advises the government regarding grade, composition, dimensions, consistency, value, or other characteristics of proposed material submittals. On those items requiring laboratory tests, secures required samples for such testing and reviews reports of results of test before permitting use of materials on the project. Provides advice and technical assistance to government and other contract employees, regarding either accepting or rejecting work. 
    • Makes recommendations to Project Manager and/or COR concerning Quality Assurance and Inspection results (i.e., electrical systems, structural, concrete, etc.), to include preparation of Quality Assurance reports.  
    • Participates in design review conferences, reviews preliminary plans and specifications prior to advertisement for practicability, anticipated physical obstructions and other construction considerations and availability of selected materials. 
    • Attends and participates in pre-bid site survey conferences to orient and inform vendors as to features, requirements and special conditions required by the government. Reviews and provides feedback on design submittals to include final plans and specifications, in terms of construction feasibility and practical accomplishment, and interprets technical portions of those documents for other team members. 
    • Reviews construction administration correspondence and reports on construction status and progress relative to construction of the project. Makes recommendations relative to most practical methods of accomplishing the desired results.
    • Reviews or initiates proposed changes in contract requirements through the Project Manager and/or COR and makes recommendations for desirability, construction feasibility and reasonableness of costs. Notes and decides upon such matters as suitability of completed work, adequacy of construction equipment, practicability of construction operations, reasonableness of schedules and estimates and adequacy of inspection and control procedures. Confers with Project Manager and/or COR on problems of control, inspection, administration, and safety and makes recommendations for dealing with problems. 
    • Confers with government Contracting Officers on matters pertaining to the control placement, consistency and suitability of materials and equipment, special construction problems affecting progress or quality of construction work, administration, supervision, or plans and design of the project. 
    • Provides oversight and inspection of construction operations to ensure proper quality and quantity of material and equipment, workmanship, adequacy of contractor's methods, procedures, and operations to ensure that the work is carried out in accordance to plans and specifications. Knowledgeable of all laws, regulations and specifications relating to the environmental surroundings of the project and ensures by surveillance that contractors strictly adhere to these environmental requirements. 
    • Reviews shop drawings, independent government cost estimates, prepares responses to contractor inquiries (such as RFI’s) and provides support to Project Manager and/or COR regarding work related to contract modifications. Maintains a daily and/or weekly record on items of work inspected. 
    • Includes items such as any potential difficulties or delaying factors which have not been satisfactorily resolved at the work site, field conditions which may require a contract modification, reasons for rejecting materials and/or workmanship and weather conditions having an adverse effect on construction schedules. 
    • Supports the Project Manager, COR and/or Contracting Officer in preparation of contract modification documents which involves design changes due to differing site conditions, variations in quantity estimates, changes in specifications and drawings, etc. resulting from deficiencies encountered during the construction phase. 
    • Reviews general contractor and subcontractor’s plans to correct deficiencies in project work. Reviews and advises the Project Manager and/or COR on as-built project drawings, Operations and Maintenance (O&M) manuals and assists in the coordination of project turn over and closeout.

  • 25 Days Ago

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Contact center
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
  • Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
  • 13 Days Ago

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Quality assurance
  • Tyonek Native Corporation
  • Huntsville, AL FULL_TIME
  • GENERAL DESCRIPTION : Performs quality assurance for various programs IAW AS 9110 and ensures compliance to maintain product conformity and mitigate risk at the TSG aviation maintenance, repair, and o...
  • 4 Days Ago

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Quality Assurance Specialist
  • ercincorporated
  • Redstone, AL FULL_TIME
  • Job Title Quality Assurance Specialist Career Level Experienced (Non-Manager) Job Type Full-Time Location FMALOG - Redstone Arsenal - Huntsville, AL 35808 US (Primary) Job Description For more than 30...
  • 1 Day Ago

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Quality Assurance Specialist III
  • NEKTAR
  • Huntsville, AL FULL_TIME
  • The Quality Assurance Specialist III works on a wide variety of activities to ensure compliance with applicable GMP requirements. Assures all operations are performed in compliance with company proced...
  • 7 Days Ago

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Quality Assurance Tester
  • Waites Sensor Technologies Inc
  • Huntsville, AL FULL_TIME
  • DescriptionJob Description:We are seeking a dedicated QA Tester to join our team and uphold the highest standards of quality assurance in our product development. The ideal candidate will be responsib...
  • 7 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Huntsville, AL area

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Mechanical Quality Inspector
  • eTeam
  • Huntsville, AL
  • Role: Inspector II - C Location: Huntsville, AL Duration: 06 month (extension contract) Shift Schedule: Friday-Sunday 5:...
  • 5/10/2024 12:00:00 AM

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Quality Inspector-Receiving and Incoming
  • Dynetics
  • Huntsville, AL
  • Description Leidos, is seeking a talented Receiving Quality Inspector to join the Leidos / Dynetics Defense Sector Opera...
  • 5/10/2024 12:00:00 AM

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Composite Quality Control Inspector III - 2nd shift
  • Fibreworks Composites LLC
  • Huntsville, AL
  • Job Description Job Description RELOCATE TO MOORESVILLE, NORTH CAROLINA Who is Fibreworks Composites? Fibreworks Composi...
  • 5/10/2024 12:00:00 AM

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Quality Auditor - All Shifts
  • Hiring Now!
  • Huntsville, AL
  • At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challe...
  • 5/10/2024 12:00:00 AM

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Senior Quality Control Inspector
  • Phoenix
  • Huntsville, AL
  • JOB TITLE: Senior Quality Control Inspector - Government Services SCHEDULE: M-F 6:30 AM-3:00 PM Bargaining Unit Status: ...
  • 5/9/2024 12:00:00 AM

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Quality Inspector
  • PDS
  • Huntsville, AL
  • Job Title: Quality Inspector III (CMM) Location: Multiple Locations: Huntsville, AL, Kent WA, Merritt Island FL Shift: M...
  • 5/8/2024 12:00:00 AM

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Quality Assurance Manager
  • Hunt Design and Manufacturing
  • Huntsville, AL
  • Job Description Job Description A Quality Assurance Manager is a professional responsible for ensuring that products or ...
  • 5/8/2024 12:00:00 AM

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CMM Programmer/Operator
  • Leidos
  • Huntsville, AL
  • Description Dynetics Technical Solutions (DTS), a wholly owned subsidiary of Dynetics, is seeking a talented Quality Ins...
  • 4/25/2024 12:00:00 AM

Huntsville is a city located primarily in Madison County in the Appalachian region of northern Alabama. Huntsville is the county seat of Madison County. The city extends west into neighboring Limestone County and south into Morgan County. Huntsville's population was 180,105 as of the 2010 census. Huntsville is the third-largest city in Alabama and the largest city in the five-county Huntsville-Decatur-Albertville, AL Combined Statistical Area, which at the 2013 census estimate had a total population of 683,871. The Huntsville Metropolitan Area's population was 417,593 in 2010 to become the 2n...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,809 to $58,259
Huntsville, Alabama area prices
were up 1.3% from a year ago