Contact Center Quality Assurance Auditor jobs in Kansas City, KS
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Quality Assurance Manager
- University of Kansas Medical Center
-
Kansas, KS
FULL_TIME
-
Department:
SOM KC Cancer Center Administration
-----
KMCRI-Administration
Position Title:
Quality Assurance Manager
Job Family Group:
Professional Staff
Job Description Summary:
Under the direction of the Quality Assurance Project Manager, The University of Kansas Cancer Center (KUCC) Quality Assurance Manager will work to ensure the Clinical Trial Organization (CTO) established standard processes and procedures are being followed and maintained. Along with the QA team, the QA Manager provides quality control support, assistance and direction for clinical trials supported by KUCC or where KUCC is a participating site. In partnership with the Clinical Trials Office, the QA Team assures clinical trials are being conducted in accordance with Institutional and Regulatory guidelines; therefore, achieving quality and efficacious data and positive clinical outcome with the ultimate goal of innovative, safe, and quality care for cancer patients.
The University of Kansas Cancer Center is the region's only National Cancer Institute-designated cancer center where patients gain access to the most promising therapies, cutting-edge clinical trials and world class research.
Job Description:
Conditions of Employment: Minimal travel to attend national meetings, etc.
Required Qualifications
Education: Bachelor's degree in life sciences or related field.
Work Experience:
Experience with FDA regulations relevant to drugs, devices, biologics.
Experience with CAPA (Corrective Action and Preventive Action) plans and responses.
Experience with clinical trial monitoring and/or auditing.
Experience with and understanding of medical, laboratory, and clinical trial concepts and terminology.
Computer experience including Microsoft Word, Excel and Access applications.
Preferred Qualifications
Work Experience:
5 or more years clinical research experience Previous working knowledge and experience with the FDA inspections and Pharmaceutical sponsors audits.
Previous working knowledge and experience with the FDA inspections and Pharmaceutical sponsors audits.
Experience with clinical management database systems utilizing tables, queries, etc.
Skills:
Attention to detail with excellent analytical and problem-solving skills.
Work effectively under periodically stressful conditions.
Manage multiple tasks and set priorities and meet deadlines.
Work within a team approach and be motivated to work consistently in a fast-paced, "customer-focused" environment.
Excellent organizational and communication skills.
Job Duties Outlined:
Perform internal audits of the Investigator Initiated Clinical Trials (IITs) conducted at the University of Kansas Cancer Center to ensure protocol compliance, and adherence to Clinical Trials Office Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), and the applicable Institutional and Regulatory guidelines and requirement(s).
Work collaboratively with Principal Investigator, CTO Project Directors and other study team members to address concerns following internal and external audits.
Interact with Pharmaceutical company sponsor Quality Assurance auditors, Clinical Research Organization (CRO) auditors Cooperative group nurse auditors, and other academic institution QA teams in the scheduling, preparation and hosting of external audits both onsite and remote.
Serve as the primary point of contact for internal audits, external audits, FDA and other Regulatory agency Inspections prior to, during and following conclusion of the audit or inspection.
Responsible for the preparation of external audits by conducting objective, high level review of clinical trial information managed by the KU Cancer Center, including Cooperative groups, and Pharmaceutical sponsored clinical trials in preparation for external audits.
Collaborate with Principal Investigator, Clinical study team, Regulatory team, Correlative Laboratory and Investigational Drug Services in preparation of external audits and Regulatory Inspection.
Be knowledgeable, stay current, and act accordingly within the framework of Regulatory guidelines provided by Federal, State, and local regulatory agencies and ethical guidelines pertaining to the clinical research industry.
Act as a Quality Assurance resource to clients of the KU Cancer Center, evaluate problems and provide solutions.
Responsible for ongoing individual and group training and development of staff, mentoring and coaching, and adherence to organizational policies and procedures as assigned by Director of Quality Assurance.
Ensure the effectiveness of the KUCC Quality Assurance team by establishing positive and professional relationships with the KU Cancer Center Principal Investigators, Clinical Trials Office staff including CTO Leadership, Senior Management, Project Management, Clinical Research Coordinators, Clinical Research Data Coordinators, KU Health System staff members and maintain these relationships through constructive and non-punitive communication.
Participate in SIVs and kick-off meetings to represent quality assurance objectives as assigned by the Director of Quality Assurance.
Identify project issues and suggest possible solutions; manage problem resolution through expedient and corrective means.
Investigate and respond to CAPA (Corrective Action and Preventive Action) requests by collaborating with Clinical Trials Office study team members, Investigational Drug Services, Correlative Laboratory and other teams involved with the audit.
Provide support to the Data Safety Monitoring Committee Coordinator (DSMC) by generating and reviewing reports, creating meeting agenda, and attending quarterly meetings.
Perform other duties as assigned.
Required Documents:
Must provide Cover letter and Resume
Comprehensive Benefits Package:
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus nine paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html
Employee Type:
Regular
Time Type:
Full time
Rate Type:
Salary
Compensation Statement:
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
Pay Range:
$58,000.00 - $86,000.00
Minimum
$58,000.00
Midpoint
$72,000.00
Maximum
$86,000.00
Application Instructions:
To learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Kansas-City-Metro-Area/Quality-Assurance-Manager_JR005916 or go to https://careers.kumc.edu/ and search for position number JR005916.
Applications must be submitted directly through the KU Medical Center website to be considered for this position. Any applications submitted via email or this website will NOT be reviewed or considered.
About KU Medical Center:
The University of Kansas Medical Centers mission is to educate exceptional health care professionals through a full range of undergraduate, graduate, professional, postdoctoral and continuing education programs in the schools of Medicine, Nursing and Health Professions. KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the-art patient care in an academic medical center environment; and works with communities in every Kansas county to improve the health of Kansans. Learn more at www.kumc.edu .
Benefits:
KUMC offers a range of great benefits that support employees and eligible family members. Our health insurance benefits begin on hire date and KUMC offers other exciting benefits such as paid parental leave, generous employer retirement contributions and other resources to improve health and well-being. For more information, please visit https://www.kumc.edu/human-resources/benefits.html
KU is an EO/AAE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or protected Veteran status. http://policy.ku.edu/IOA/nondiscrimination
jeid-578b97496bcbe34381df633877f233dd - 21 Days Ago
Research Quality Assurance Associate
- University of Kansas Medical Center
-
Kansas City, KS
FULL_TIME
- Department: SOM KC Neurology - Neuromuscular ----- Neuromuscular Staff Position Title: Research Quality Assurance Associate Job Family Group: Professional Staff Job Description Summary: This position ...
- 1 Month Ago
Quality Assurance/Quality Control Project Manager
- University of Kansas Medical Center
-
Kansas, KS
FULL_TIME
- Department: SOM EVC Frontiers: University of Kansas Clinical Trials and Translational Science Institute (CTSA) ----- Frontiers: HICTR Position Title: Quality Assurance/Quality Control Project Manager ...
- 27 Days Ago
NLS Contact Center Agent
- Upper Lake Processing Services Inc
-
Lenexa, KS
FULL_TIME
- Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
- 16 Days Ago
NLS Contact Center Agent
- UPPER LAKE PROCESSING SERVICES INC
-
Lenexa, KS
OTHER
- Job Details Job Location: Kansas Campus - Lenexa, KS Position Type: Full Time Salary Range: Undisclosed Job Category: Customer Service DescriptionUpper Lake Processing Services (ULPS) is a call center...
- Just Posted
Contact Center Representative II
- Children's Mercy KC
-
Overland Park, KS
OTHER
- Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of...
- 1 Month Ago
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0 Contact Center Quality Assurance Auditor jobs found in Kansas City, KS area
Quality Control Inspector
- Kocher & Beck USA, LP
-
Lenexa, KS
- Kocher Beck USA, L. P. is a light manufacturer in Lenexa, KS seeking candidates who enjoy a fast-paced, clean, climate c...
- 4/24/2024 12:00:00 AM
QC Inspector
- Taylor Forge Engineered Systems, Inc.
-
Paola, KS
- Job Description Job Description Position: QC Inspector Location: Paola, KS Classification: Full-Time Job Summary Under t...
- 4/24/2024 12:00:00 AM
*Quality Inspector
- Express Employment Professionals
-
Olathe, KS
- Job Description Job Description Material Pre-Assembly Handler Technician – Quality Inspector (Diesel/Gas) – All Shifts! ...
- 4/24/2024 12:00:00 AM
QUALITY INSPECTION TECHNICIAN
- MCFARLANE AVIATION LLC
-
Baldwin City, KS
- Job Description Job Description McFarlane is a rapidly growing 50+ years old aviation firm that focuses on the design an...
- 4/24/2024 12:00:00 AM
Quality Inspector
- Compunnel
-
Pleasant Valley, MO
- Data Entry, gathering documents for data entry, extracting and disseminating data, generating reports. Periodic cycle of...
- 4/23/2024 12:00:00 AM
Quality Inspector
- Tempur Sealy International, Inc.
-
Kansas City, KS
- Can you work from 7:00 a.m. - 3:30 p.m. - Monday through Friday with some required overtime weekdays and some Saturdays....
- 4/22/2024 12:00:00 AM
Quality Inspectors - Kansas City
- Canadian Executive Search Group Inc
-
Kansas City, MO
- Canadian Executive Search Group (USA), a division of Arrow Workforce Solutions, is now hiring experienced Quality Inspec...
- 4/22/2024 12:00:00 AM
Molding Process Technician / 2nd Shift / 2pm - 10:30pm
- Ventra Kansas, LLC
-
Kansas City, KS
- Job Description Job Description Overview Flex-N-Gate is a leading manufacturer and supplier of components for the automo...
- 4/20/2024 12:00:00 AM
About Kansas City, Kansas
Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,609 to $59,273
Kansas City, Kansas area prices
were up 1.7% from a year ago
were up 1.7% from a year ago