Contact Center Quality Assurance Auditor jobs in Knoxville, TN

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 2 Days Ago

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Quality Assurance Technician (New Center)
  • Octapharma Plasma, Inc.
  • Knoxville, TN FULL_TIME
  • Requisition Number20-1983Post Date5/11/2020TitleQuality Assurance Technician (New Center)CityKnoxvilleStateTNPosition Typefull-timeDescriptionWant to Expandyour career-development potential,your abili...
  • 28 Days Ago

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Senior Auditor
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, fo...
  • 2 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Knoxville, TN FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • Just Posted

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Contact Center Associate Full Time
  • Crawl Space Ninja
  • Knoxville, TN FULL_TIME
  • Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville. Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space...
  • 4 Days Ago

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Contact Center Associate Part-Time
  • Crawl Space Ninja
  • Knoxville, TN PART_TIME
  • Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville. Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space...
  • 4 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Knoxville, TN area

Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961. First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,702 to $55,576
Knoxville, Tennessee area prices
were up 1.3% from a year ago