Contact Center Quality Assurance Auditor jobs in Manchester, NH

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Contact Center Representative
  • Franklin Savings Bank
  • Goffstown, NH FULL_TIME
  • Duties and Responsibilities

    • Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.
    • Remain properly trained and educated on products and services offered by Franklin

    Savings Bank.

    • Provide remarkable customer service through all customer interactions.
    • Compute financial fees, interest, and service charges.
    • Function as a support resource for various departments or initiatives as needed.
    • Adhere to all operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customers and bank assets.
    • Drive efforts in the department to identify and implement a positive overall customer experience which will build customer loyalty and enhanced relationships.
    • Present a positive, friendly and professional image to customers and fellow employees
    • Identify sales opportunities and make referrals which support the sales efforts of the bank.
    • As a participant in the Retail Banking RoadMap Incentive Plan, must, at a minimum, meet individual performance expectations which will contribute to the attainment of the quarterly Branch goals.
    • Promotes team efforts in all areas
    • Satisfactorily complete required compliance training and comply with all regulations which apply within the scope of the position. To include but not be limited to: o Reg CC o BSA o Privacy o Reg DD o Reg E
    • Properly identify customers to protect both the customer and the bank from loss
    • Use all sales tools, including profiling customers' needs through the use of various technologies to ensure a consistent and valued customer experience.
    • Refer customers to the proper individual or department for services that cannot be resolved at the first point of contact.
    • Deepen customer relationships by effectively cross-selling bank products and services in line with the Bank’s strategic objectives.
    • Resolve account service issues and respond to customer inquiries promptly and effectively.
    • Provide for the proper security of all non-public personal information.

    Note: These are representative only and are not intended to include all possible assignments to this position or position classification.

    Skills/Experience/Training

    High School graduate or equivalent diploma is required.

    A minimum of two years retail banking experience with a solid knowledge of bank policies and procedures preferred.

    Strong telephone communication and listening skills along with sales, organizational, and public relation skills are required.

    Maintain strong knowledge of all Bank products and services.
    .
    Exhibit tact and diplomacy

    A valid driver’s license is required as travel from time to time may be necessary.

    A pre-employment evaluation may be required.

    Good organizational skills

    Working Conditions

    Moderate physical effort is required with respect to dexterity, visual attention and application as needed for the continual use of the telephone and personal computers. This is normally a seated position with occasional freedom of movement.

    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Job Type: Full-time

    Schedule:

    • Day shift
    • Overtime
    • Weekend availability

    COVID-19 considerations:
    Franklin Savings Bank take all appropriate measures to protect our staff and customers from Covid 19.

    Work Location: One location

  • 1 Day Ago

D
Manufacturing Quality Assurance Engineer
  • DEKA Research & Development
  • Manchester, NH FULL_TIME
  • Join our onsite dynamic team at DEKA and be at the forefront of driving quality excellence! As our Manufacturing QA Engineer, you'll be a key player in our collaborative environment, working hand-in-h...
  • 14 Days Ago

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Inline Quality Auditor - 2nd Shift
  • Micross Components
  • Manchester, NH FULL_TIME
  • Micross Components (www.micross.com) is a leading global provider of distributed and specialty electronic components for military, space, medical, and demanding industrial applications. Operating as a...
  • 1 Month Ago

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Inline Quality Auditor - 2nd Shift
  • 2nd Shift - Micross Components
  • Manchester, NH FULL_TIME
  • Micross Components (www.micross.com) is a leading global provider of distributed and specialty electronic components for military, space, medical, and demanding industrial applications. Operating as a...
  • 1 Month Ago

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Manager, Fleet Maintenance (Contact Center) (On-Site Hooksett, NH)
  • Merchants Fleet
  • Hooksett, NH FULL_TIME
  • Are your leadership skills admired by many? Are you knowledgeable in Auto repair techniques? Do you enjoy making a difference? If so, keep reading! What Your Day Looks Like: Management responsibility ...
  • Just Posted

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Quality and Safety Nurse (RN) Specialist
  • Catholic Medical Center
  • Manchester, NH FULL_TIME
  • Quality and Safety Nurse (RN) Specialist - (2400258) Who you are: As a Quality and Safety Nurse (RN) Specialist with Catholic Medical Center (CMC) you will identify accreditation, safety and risk vuln...
  • 1 Month Ago

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0 Contact Center Quality Assurance Auditor jobs found in Manchester, NH area

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Quality Control Inspector
  • Mastech Digital
  • Woburn, MA
  • REQUIREMENT DESCRIPTION Responsible for mechanically inspecting a wide variety of mechanical/electrical products and the...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Universal Forest Products, Inc.
  • Wilton, NH
  • When we win, you win! UFP has a long history of sharing profits with employees. Our hourly team members are eligible for...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Connexion Systems & Engineering, Inc.
  • Burlington, MA
  • Job Description Job Description Quality Control Inspector Overview Complete in-process, final inspection of medical devi...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • MACOM Technology Solutions Holdings
  • Lowell, MA
  • Company Overview: MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industria...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Marathon Staffing
  • Tyngsboro, MA
  • Job Description Job Description Quality Control Inspector We are now seeking a Quality Control Inspector for a well-know...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector
  • BlackTree Technical Group, Inc.
  • Somersworth, NH
  • Job Description Job Description Job Description Following written procedures for testing and legibly and accurately docu...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector - 1st Shift
  • Straumann
  • Andover, MA
  • #ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments,...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector
  • BRANDY BROW AUTO PARTS INC
  • Plaistow, NH
  • Job Description Job Description Ideal candidate should have automotive Knowledge or body shop experience. Must be able t...
  • 3/24/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$48,767 to $62,027
Manchester, New Hampshire area prices
were up 1.4% from a year ago