Contact Center Quality Assurance Auditor jobs in Mcallen, TX

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Knapp Medical Center, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Knapp Medical Center is an award-winning, not-for-profit hospital in Weslaco, Texas. With 227 beds, the community hospital specializes in emergency care, orthopedics, obstetrics and gynecology, wound care, surgery, cardiology, gastroenterology, critical care, and interventional radiology. Knapp serves as the only acute care hospital in the Mid-Valley area, as well as Weslaco's only Level III Trauma Center, Advanced Primary Stroke Center, and Level II Newborn Nursery. Knapp has been providing quality and compassionate healthcare to Mid-Valley residents for 60 years. More than 300 physicians serve on the hospital's medical staff. Knapp also serves as one of the largest employers in the Mid-Valley, employing more than 450 people. For more information, please call 956-968-8567 or visit www.KnappMed.org

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsible for designing, organizing, coordinating and implementing the Risk Management Program with the objective of controlling and minimizing loss to protect the human, physical and fiscal assets of the organization. Is an active participant in performance improvement data collection, activities, and functions to promote an integrated program, which ensures the provision of the highest quality of health care. Collaborates with personnel responsible for safety and security and actively participates in risk-related activities in this area. Provides assistance with claims investigation, management and litigation. Facilitates reporting of safety data/events. Evaluates risk management program(s) through the use of data capture, follow up and trend analysis and presents findings to appropriate committees. Assists with the development and implementation of initiatives, policies and procedures, including staff education activities, regarding risk reduction/elimination throughout the organization. Collaborates with multidisciplinary team on problem identification and resolution, cost containment issues, implementation of new services and systems/ performance measures.

EDUCATION, EXPERIENCE, TRAINING

1. Bachelor of Science in Nursing or healthcare related field preferred

2. Fellow or Diplomat of American Society of Healthcare Risk Managers Associate in Risk Management (ARM) or Certified Professional in Healthcare Risk Management (CPHRM), preferred

3. Five years clinical and/or management experience in a multidisciplinary health care setting which includes a minimum of two years of inpatient experience preferred

4. Experience in risk management and/or professional liability claims management preferred

5. Should be knowledgeable about current State Laws and Regulations as applicable to facility

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