Contact Center Quality Assurance Auditor jobs in Nashua, NH

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Assurance Auditor jobs

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 8 Days Ago
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T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 8 Days Ago
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L
Quality Assurance Inspector
  • Leddy Group
  • Amherst, NH FULL_TIME
  • Quality Assurance Inspector Our fast-paced Amherst, NH manufacturing client is looking for a Quality Assurance Inspector! You’ll help ensure this well-known company’s products meet their high quality ...
  • 19 Days Ago
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Quality Assurance Technician
  • HW Staffing
  • Londonderry, NH FULL_TIME
  • The Quality Assurance Technician is responsible for inspecting products manufactured to validate adherence to quality procedures and standards. The Quality Assurance Technician investigates nonconform...
  • 10 Days Ago
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Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
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A
Power Engineers
  • Assurance Technology Corporation (ATC)
  • Merrimack, NH FULL_TIME
  • US citizenship required Must be open & available for 100% on site work Will require the ability to obtain a government security clearance Design, analysis, and test of analog and power converter circu...
  • 1 Month Ago
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0 Contact Center Quality Assurance Auditor jobs found in Nashua, NH area

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Quality Inspector
  • Butler Aerospace & Defense
  • Chelmsford, MA
  • Quality Inspector Location: Chelmsford, MA Duration: 12 Month Contract Job ID: #68788 Pay Range: $25-32 Schedule: Monday...
  • 4/26/2024 12:00:00 AM
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I
Quality Inspector
  • Iconma LLC
  • Chelmsford, MA
  • Quality Inspector Description: Inspects components, housings, and finished assemblies of electromechanical products for ...
  • 4/25/2024 12:00:00 AM
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O
Quality Control Inspector
  • Orion Talent
  • Haverhill, MA
  • Description Position Details: Title: Quality Control Inspector Location: Haverhill, MA Shift: M-F, 1st shift (6:30AM - 2...
  • 4/24/2024 12:00:00 AM
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Quality Control Inspector - 1st Shift
  • Techneeds, LLC
  • Peabody, MA
  • Our client has been designing, engineering and manufacturing machined parts for over 40 years. Their facility is excepti...
  • 4/24/2024 12:00:00 AM
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E
Quality Inspectors
  • Eastridge Workforce Solutions
  • Devens, MA
  • No Experience Required! Eastridge Workforce Solutions is seeking motivated individuals to join a premier medical device ...
  • 4/23/2024 12:00:00 AM
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Quality Inspector
  • PGS Worldwide
  • Chelmsford, MA
  • PGS Worldwide is actively seeking a Quality Inspector level 3 to inspect components, housings, and finished assemblies o...
  • 4/23/2024 12:00:00 AM
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Quality Control Inspector
  • Marjon Management Advisors, LLC
  • Stow, MA
  • We have an immediate need for a full-time Quality Inspector. This is a first shift; Monday through Friday 7:00am to 3:30...
  • 4/22/2024 12:00:00 AM
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B
Quality Control Inspector
  • BRANDY BROW AUTO PARTS INC
  • Plaistow, NH
  • Job Description Job Description Ideal candidate should have automotive Knowledge or body shop experience. Must be able t...
  • 4/22/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$51,661 to $65,697
Nashua, New Hampshire area prices
were up 1.4% from a year ago
View detail