Contact Center Quality Assurance Auditor jobs in Nassau, NY

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Coordinator
  • Shaker Place Rehabilitation & Nursing Center
  • Albany, NY FULL_TIME
  • Quality Assurance Coordinator

    Full Time | Day Shift: 8-4 pm

    NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!

    ** Pay rate at $42.88/hour**

    Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.


    Quality Assurance Coordinator Requirements:

    • Current and valid NYS Registered Nurse License
    • Graduation from a regionally accredited or New York State registered college with bachelor's degree in nursing, Nursing Administration, or closely related field and three (3) years of experience as a Registered Professional Nurse, included or supplemented by one (1) year of experience involving the auditing, examination or investigation of programs and services in a health-related setting.

    OR

    • Graduation from a regionally accredited or New York State registered college or university with an associate degree in nursing and five (5) years of experience as a Registered Professional Nurse, included or supplemented by one (1) year of experience involving the auditing, examination or investigation of programs and services in a health-related setting.

    Responsibilities of a Quality Assurance Coordinator:

    • Is responsible for the establishment and maintenance of a quality assessment and assurance program in the medical facilities.
    • Identifies and selects medical programs and services to be reviewed.
    • Plans and develops criteria or methods and collection of data in accordance with professional standards and guidelines established.
    • Reviews and evaluates clinical records, patient/resident complaints and suggestions and reports and any other documents which can affect the quality of life.
    • Compiles and prepares documents and reports while involved with review and audits.
    • Makes recommendations based upon audit findings to committee.
    • Represents and attends various local and state meetings.
    • Keeps abreast of current changes in rules, regulations and policies which affect quality of life in medical facility.
    • Provides necessary follow-up to corrective actions and periodical assessment of results.

    Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.

    Exceptional Benefits you won't find elsewhere:

    • Experience Based Pay & Shift Differentials
    • New York State Pension & Retirement Plan
    • Tuition Reimbursement
    • On Site Day Care - opening soon!
    • Health Insurance Options: Low cost or No cost Health, Dental, Vision, Prescriptions for you & your family
    • Generous Paid Time Off includes vacation, personal, holidays.
    • 401K Deferred Compensation: full or part time
    • Monthly Bus Pass: Discounted rate of only $9
    • So much more including Life Insurance, Flexible Spending Accounts, 529 College Savings Plan and more!

    About Shaker Place Rehabilitation & Nursing:

    • Beautiful, recently renovated, state-of-the-art facilities with new amenities, advanced equipment, and thoughtful design.
    • We cultivate a supportive, inclusive, respectful, diverse, and welcoming culture committed to providing the highest quality of care to our residents.
    • Our Mission is to provide comprehensive care and exceptional services to the people of Albany County and surrounding areas.
    • For nearly 50 years, we have been committed to enhancing each resident's quality of life and valuing their independence, dignity, and happiness.

    Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.

  • 10 Days Ago

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Assistant Manager of Quality Assurance
  • Teachers' Retirement System
  • Albany, NY FULL_TIME
  • Either: Bachelor’s degree with 3 years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience. OR An as...
  • 1 Day Ago

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Quality Assurance Analyst
  • TRESUME
  • Albany, NY CONTRACTOR
  • Responsibilities:- Develop and execute test plans, test cases, and test scripts to ensure software meets quality standards- Collaborate with cross-functional teams to identify and resolve software def...
  • 1 Day Ago

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Postdoctoral Fellowship- Quality Assurance
  • Albany College of Pharmacy and Health Sciences
  • Albany, NY FULL_TIME
  • Position Information Position Title Postdoctoral Fellowship- Quality Assurance Job Function Faculty Worker Category Full Time Indicate Scheduled Hours Per Pay Appointment Length 12 Month Duration of A...
  • 1 Day Ago

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DC Quality Assurance Associate
  • Ferguson
  • Coxsackie, NY FULL_TIME
  • Job Posting : Pay Range : Pay Range : $15.00 - $31.74 $15.00 - $31.74 This role is Bonus or Incentive Plan eligible. 2 days ago
  • 3 Days Ago

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Manager, Validation; Quality Assurance
  • Careers|CURIA
  • Rensselaer, NY FULL_TIME
  • Manager, Validation; Quality Assurance in Renesselaer, NY. Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. The Validation Manager...
  • 5 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Nassau, NY area

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Quality Inspector - 1st Shift - No Experience Required
  • Ducommun Incorporated
  • Coxsackie, NY
  • Job Description Quality Inspector I No Experience Needed! Training Provided! We are growing and looking for motivated in...
  • 3/29/2024 12:00:00 AM

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Instrumentation, Controls and Electrical (IC&E) Technician
  • NAES
  • Rensselaer, NY
  • The Empire Generating facility operates as a combined cycle facility, employing General Electric (GE) Frame 7FA.03 gas t...
  • 3/29/2024 12:00:00 AM

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HEAT TRANSFER ENGINEER; BOILERS MANUFACTURING
  • Unilux advanced mfg
  • Niskayuna, NY
  • Job Description Job Description BOILER DESIGN ENGINEER ASME QC PLEASE DO NOT APPLY WITHOUT MINIMUM EXPERIENCE OUTLINED L...
  • 3/29/2024 12:00:00 AM

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QC Inspector
  • Espey Mfg.
  • Saratoga Springs, NY
  • Nov 26, 2023 read more
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner/ Physician Assistant
  • Potomac Management Solutions
  • Glenmont, NY
  • We're seeking experienced Nurse Practioner/Physician Assistant to join our professional team at the Glenmont Job Corps C...
  • 3/27/2024 12:00:00 AM

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Loss Control Inspector
  • Afirm
  • Albany, NY
  • Entrepreneurs Wanted! Are you tired of working for someone else? Have you thought about building a business for yourself...
  • 3/26/2024 12:00:00 AM

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Quality Control / Process Inspector
  • Manpower
  • Hudson, NY
  • Quality Control Process Inspector, Porter, Machine Operator, Housekeeper. Location: Hudson, NY Pay Rate: $17.50 Shift: A...
  • 3/26/2024 12:00:00 AM

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Nursing Supervisor (RN) - (Req 100748)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Nursing Supervisor (Registered Nurse) at Whitney Young Health oversees the coordination an...
  • 3/25/2024 12:00:00 AM

Nassau, the name of several places in New York State, may refer to: Nassau (village), New York Nassau (town), New York Nassau County, New York Nassau Island, former name of Long Island...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$52,251 to $66,458
Nassau, New York area prices
were up 1.5% from a year ago