Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Quality Assurance Coordinator
Full Time | Day Shift: 8-4 pm
NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!
** Pay rate at $42.88/hour**
Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.
Quality Assurance Coordinator Requirements:
OR
Responsibilities of a Quality Assurance Coordinator:
Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.
Exceptional Benefits you won't find elsewhere:
About Shaker Place Rehabilitation & Nursing:
Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.
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0 Contact Center Quality Assurance Auditor jobs found in Nassau, NY area