Contact Center Quality Assurance Auditor jobs in New Britain, CT

The Quality Assurance Specialist will collaborate with FSC Program Managers, FSC Case Managers, and FSC Executive Leadership in executing key functions of Agency Continuous Quality Improvement (CQI) plan.

• Review HMIS information inputted by Program teams, supporting data clean-up, quality assurance, and training on data entry best practices;
• Conduct internal chart audits of electronic and paper participant files to proactively identify errors;
• Executes key functions of Agency Continuous Quality Improvement (CQI) plan;
• Drives HMIS data review and clean-up under the direction of the Associate Director of Data Quality & Compliance, supporting with reporting and report preparation;
• Conducts routine case note review to ensure content is appropriate to meet audit needs;
• Evaluate lease and housing documentation to ensure compliance with Fair Housing and funders;
• Develop and and cultivate data competence and compliance among staff in advance of audits;
• Compile Agency data to show program goal achievement, areas of success, areas of improvement, and to compare against regional and statewide coordinated entry goals;
• Represent the agency’s Data Quality team as substitute for ADDQC when needed;
• Make recommendations for professional development trainings for staff based on quality assurance findings;
• Assist with new hire training and onboarding to ensure education on data quality expectations and document retention policies;
• Oversee and verify correct completeness of required funder documentation and file expectations with regards to leases, renewals, furniture, unit condition/walk-throughs, environmental reviews, rent reasonableness, etc.;
• Communicate with program teams, management, and supervisors regarding data quality concerns, paperwork issues, etc, proactively to support a continuous focus on quality and system improvements;
• Attend meetings, trainings and community events, as appropriate or required;
• Facilitates a full benefit enrollment review with FSC program staff to ensure adequate training of benefit obtainment and tracking;
• Screens potential SOAR participants for program eligibility and documentation readiness, assisting with SOAR appointment scheduling and coordination and SOAR application completion as needed;

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Hybrid work

Ability to Relocate:

• New Britain, CT 06051: Relocate before starting work (Required)

Work Location: Hybrid remote in New Britain, CT 06051