Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
CONTACT CENTER- MEMBER SERVICE REPRESENTATIVE- HYBRID
Be a part of the Charter Oak Federal Credit Union Team!
The Credit Union is looking to hire a Contact Center Member Service Representative.
A Contact Center Member Service Representative is responsible for providing outstanding member service while answering questions, solving problems, and providing solutions via the telephone, online and email.
Prior Contact Center or banking experience is required. Successful candidate must possess excellent communication and interpersonal skills. The ability to work in a fast-paced team environment is essential.
The Hybrid work schedule requires a minimum of 1 day per week in the office.
Equal Opportunity Employer Veterans/Disabled
Clear All
0 Contact Center Quality Assurance Auditor jobs found in New London, CT area