Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
The Quality Assurance Manager coordinates, plans, and oversees all quality assurance activities within the lab, ensuring adherence to rigorous testing standards. This role involves developing and maintaining quality assurance manuals, training laboratory staff in critical quality control requirements, and monitoring quality assurance data for necessary corrective actions.
The manager is responsible for enforcing compliance with lab safety regulations, raw material release, finished goods release, conducting internal audits, and developing process control systems.
Additionally, the position contributes to achieving key performance indicators by providing insights and analyses for strategic planning, while also identifying and resolving issues, conducting audits, and implementing improvement plans.
Financial objectives are met through budgeting, expenditure analysis, and corrective actions. Human resource objectives involve recruiting, selecting, training, and managing QA and QC technicians and scientists to ensure the highest standards of quality assurance are maintained throughout the organization
Food ingredient manufacturer
It is required that you hold a Bachelor's Degree
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0 Contact Center Quality Assurance Auditor jobs found in Passaic, NJ area