Contact Center Quality Assurance Auditor jobs in Passaic, NJ

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance
  • HumanEdge
  • Paterson, NJ FULL_TIME
  • The Quality Assurance Manager coordinates, plans, and oversees all quality assurance activities within the lab, ensuring adherence to rigorous testing standards. This role involves developing and maintaining quality assurance manuals, training laboratory staff in critical quality control requirements, and monitoring quality assurance data for necessary corrective actions.

    The manager is responsible for enforcing compliance with lab safety regulations, raw material release, finished goods release, conducting internal audits, and developing process control systems.

    Additionally, the position contributes to achieving key performance indicators by providing insights and analyses for strategic planning, while also identifying and resolving issues, conducting audits, and implementing improvement plans.

    Financial objectives are met through budgeting, expenditure analysis, and corrective actions. Human resource objectives involve recruiting, selecting, training, and managing QA and QC technicians and scientists to ensure the highest standards of quality assurance are maintained throughout the organization

    Food ingredient manufacturer

    • Direct efforts for effective implementation of Quality Program and Production Performance Improvement.
    • Monitor and communicate with Operations regarding quality improvement trends, assisting in the development of improvement plans.
    • Lead Monthly Quality and Food Safety Team Meetings.
    • Collaborate with R&D to establish raw material and finished goods standards/specifications by studying manufacturing and engineering requirements, negotiating with suppliers, and devising testing methods.
    • Coordinate, plan, and manage quality assurance activities of the lab, ensuring all standards for quality in testing are met.
    • Oversee the development, preparation, and maintenance of quality assurance manuals and modified methods for HPLC, titration, moisture, density, viscosity, rheological analytical equipment.
    • Maintain relationships, submit samples, and collaborate with third-party accredited laboratories.
    • Ensure all laboratory staff are trained in critical requirements of quality control.
    • Monitor quality assurance data, initiate corrective actions as required, and perform investigations of quality concerns.
    • Facilitate and manage finished goods positive release and process control systems.
    • Achieve quality assurance KPIs by contributing information and analysis to strategic plans and reviews.
    • Meet quality assurance financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
    • Accomplish quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining QA and QC technicians and scientists

    It is required that you hold a Bachelor's Degree

    • Minimum 3 years of experience directly managing others required, with progressive experience in managing people and multiple functions in Quality
    • Ability to effectively influence key stakeholders at all levels of the organization
    • Self-directed individual who can work independently in a fast-paced, goal-oriented environment.
    • Excellent organizational, analytical, and communications skills

    INDNJ

    #ZRNJPA

  • 1 Month Ago

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Contact Center Supervisor
  • Alpaca Audiology
  • Mountain, NJ FULL_TIME
  • Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield,...
  • 11 Days Ago

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Quality Assurance Specialist
  • US Defense Contract Management Agency
  • Picatinny Arsenal, NJ FULL_TIME
  • Duties If selected at the GS-09 level, duties will be performed in a developmental capacity. Performs duties associated with the administration of the quality assurance provisions of contracts by desi...
  • 19 Days Ago

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Quality Assurance Manager
  • Rockline Industries/Iatric
  • Montville, NJ FULL_TIME
  • Are you ready for a new challenge? Do you enjoy leading and developing QA associates? Would you like to be a part developing & implementing quality procedures, managing quality systems, and ensuring t...
  • 22 Days Ago

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Quality Assurance Assistant
  • All Metals and Forge Group
  • Fairfield, NJ FULL_TIME
  • The function of the Quality Assurance Assistant is to perform all administrative functions and render assistance to the Quality Assurance Manager during normal business operations. Responsible for ass...
  • 2 Days Ago

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Quality Assurance Technician
  • Cibo Vita Inc
  • Totowa, NJ FULL_TIME
  • Summary: We are seeking a motivated and detail-oriented individual to join our team as an Entry-Level Quality Technician in our food manufacturing facility. As a Quality Technician, you will play a cr...
  • 3 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Passaic, NJ area

According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%). Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains. Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$54,854 to $69,758
Passaic, New Jersey area prices
were up 1.5% from a year ago