Contact Center Quality Assurance Auditor jobs in Peoria, IL

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 3 Days Ago

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Senior Auditor
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, fo...
  • 2 Days Ago

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Contact Center Agent I
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewWork from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria. Expected pay for this position is $18.43 - $21.69/hour. Actual pay will be determi...
  • Just Posted

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • Just Posted

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Independent Health Insurance Agent - Remote
  • Assurance
  • Tennessee, IL FULL_TIME
  • Assurance IQ is actively seeking Licensed Health Agents who are eager to advance their careers while assisting shoppers in obtaining the right health insurance coverage. Our Independent Health insuran...
  • 12 Days Ago

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Independent Health Insurance Agent - Remote
  • Assurance
  • Vermont, IL FULL_TIME
  • Assurance IQ is actively seeking Licensed Health Agents who are eager to advance their careers while assisting shoppers in obtaining the right health insurance coverage. Our Independent Health insuran...
  • 13 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Peoria, IL area

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Quality Inspector
  • Advanced Technology Services
  • Mossville, IL
  • Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are profession...
  • 4/24/2024 12:00:00 AM

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Nuclear Medicine Technologist
  • Hiring Now!
  • Peoria, IL
  • Sign on Bonus Available! Relocation Bonus (if moving from 50+ mi away) Referral Bonuses (once hired) Shift & Weekend Dif...
  • 4/24/2024 12:00:00 AM

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Quality Assurance Manager
  • DCX-CHOL Enterprises, Inc.
  • Pekin, IL
  • DCX-CHOL Enterprises Inc. is a leading source for high performance interconnect products. We design, engineer, and produ...
  • 4/23/2024 12:00:00 AM

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Angiographer/CT Tech
  • CARLE
  • Peoria, IL
  • Conducts or participates in special procedures while working directly with the radiologist to obtain specific results to...
  • 4/23/2024 12:00:00 AM

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Quality Inspector-1st Shift
  • TRIGO Global Quality Solutions
  • Mossville, IL
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Mossville, IL. Reports to Site S...
  • 4/22/2024 12:00:00 AM

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Quality Inspector/ 2nd Shift
  • TRIGO Global Quality Solutions
  • Mossville, IL
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Mossville, IL. Reports to Site S...
  • 4/22/2024 12:00:00 AM

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Quality Product Specialist - 1st Shift Kinder Bueno
  • Ferrero
  • Bloomington, IL
  • Company Description: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands suc...
  • 4/22/2024 12:00:00 AM

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Sprinkler Inspector
  • Johnson Controls International
  • East Peoria, IL
  • What you will do Responsible for meeting customer expectations while performing quality inspections. How you will do it ...
  • 4/20/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,846 to $58,303
Peoria, Illinois area prices
were up 1.3% from a year ago