Contact Center Quality Assurance Auditor jobs in Philadelphia, PA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Auditor, Coding
  • Healthcare Administrative Partners
  • Media, PA FULL_TIME
  • Healthcare Administrative Partners is a leading provider of medical billing, coding and consulting for healthcare providers. Our headquarters is located near Philadelphia in Media, PA. Our outsourcing operations are conducted in our Media location as well as in our Portsmouth, NH office. We strive to deliver our services effectively, efficiently, and with the highest level of integrity possible. That's how we've earned our clients' trust for over two decades and continue to earn their business every day. From helping healthcare providers attain their financial objectives to having more time to spend with patients, we're enabling our clients to achieve their goals specifically because of the dedication of our employees.

    Healthcare Administrative Partners, HAP, is looking for an highly experienced, detail oriented Coding Quality Assurance Auditor to work full-time in our remote Health Information Systems team.

    As a Coding Quality Assurance Auditor, you will be responsible for conducting coding quality assurance activities for the Health Information Services team.

    Duties Include:

    • Managing audit procedures, diagnoses and modifiers based on clinical documentation, utilizing generally accepted coding standards and payer-specific policies where applicable
    • Assessing quality of clinical documentation to support quality initiatives
    • Documenting audit findings using audit tools and standards; analyze findings and develop recommendations for key findings
    • Generating audit summary reports and submit to the Coding Quality Assurance Specialist for review
    • Acting as a subject matter expert in the areas of coding and compliance
    • Ensuring healthcare information collected during the engagement is always secured
    • Executing quality assurance special projects as assigned

    Candidate must have professional credentials through AHIMA or AAPC and three or more years of coding and auditing experience.

    If you are passionate about your work, able to manage the inevitable obstacles that come your way, and are willing to go the extra mile to exceed expectations, we're interested in talking to you.

    Benefits: Competitive pay, Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Philanthropy


    E-Verify and Equal Opportunity Employer

  • 6 Days Ago

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Technical Auditor, Quality Assurance
  • ConcertAI
  • Plymouth Meeting, PA FULL_TIME
  • Company OverviewConcertAI’s mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. ConcertAI’s leading real-world evidence, AI technolo...
  • 9 Days Ago

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Quality Assurance Auditor I
  • berwind
  • North Wales, PA FULL_TIME
  • Position Summary:The Quality Assurance Auditor I performs quality-critical activities to ensure our finished products meet Colorcon’s quality standards and the requirements of our customers, while mee...
  • 1 Month Ago

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Quality Assurance Coordinator
  • JFK Behavioral Health Center
  • Philadelphia, PA FULL_TIME
  • POSITION OVERVIEW: Responsible for quality review of charts and documents under the regulatory licensing standards in order to ensure program efficacy and compliance; alternate administrator for Elect...
  • 1 Month Ago

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Quality Assurance Coordinator, Center City (1st Shift/FT)
  • Jefferson - Center City, Philadelphia, PA
  • Philadelphia, PA FULL_TIME
  • Job Summary Directs Quality Assurances/Improvement actions for Transfusion Medicine. Ensures consistency with established policies and procedures. Develops, implements and documents activities relatin...
  • 22 Days Ago

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Commercial Quality Assurance Distribution Center Quality Analyst II
  • Teva Pharmaceuticals
  • North Wales, PA FULL_TIME
  • Commercial Quality Assurance Distribution Center Quality Analyst II Date: Mar 14, 2024 Location: North Wales, United States, Pennsylvania, 19454 Company: Teva Pharmaceuticals Job Id: 54541 Who we are ...
  • 1 Month Ago

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0 Contact Center Quality Assurance Auditor jobs found in Philadelphia, PA area

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Quality Control Inspector
  • Equiliem
  • Philadelphia, PA
  • Job description PTR Baler and Compactor is seeking a Quality Control Inspector to join the team due to growth PTR Baler ...
  • 4/26/2024 12:00:00 AM

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Quality Control Inspector I
  • GOWANDA ELECTRONICS.
  • Bristol, PA
  • Job Description Job Description About Us iNRCORE, LLC is a world-class manufacturer of custom and catalog magnetic solut...
  • 4/26/2024 12:00:00 AM

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Quality Control Auditor
  • Ram Associates
  • Trenton, NJ
  • Job Description Job Description Job requirements include: - Review of financial statements and audit attestations to ens...
  • 4/26/2024 12:00:00 AM

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Quality Control Inspector
  • Active Staffing Services
  • Exton, PA
  • Job Description Job Description A diversified international avionics supplier to civil, military, business and commercia...
  • 4/25/2024 12:00:00 AM

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Quality Control Inspector
  • Express Employment Professionals - West Chester
  • Malvern, PA
  • Quality Control Inspector – $20.00/ hour Join an innovative manufacturing company in Malvern! Lean on your experience wi...
  • 4/23/2024 12:00:00 AM

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Quality Control Inspector
  • GForce Life Sciences
  • Princeton, NJ
  • Quality Control Inspector – on-site in Princeton, NJ Term & Start 6-month contract starting 5/13/24 with possibility to ...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • Equiliem
  • Philadelphia, PA
  • Job Description Job Description Job description Equiliem is seeking a Quality Control Inspector to join the team due to ...
  • 4/22/2024 12:00:00 AM

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Quality Assurance Auditor, Coding
  • Healthcare Administrative Partners
  • Media, PA
  • Healthcare Administrative Partners is a leading provider of medical billing, coding and consulting for healthcare provid...
  • 4/22/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$50,326 to $64,000
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago