Contact Center Quality Assurance Auditor jobs in Pierre, SD
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
-
AuditorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Analyze and audit a variety of accounting systems.
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.
- Utilize electronic databases to identify assets, documents, and other physical evidence.
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.
- Prepare interim and final reports throughout the investigation process for use by staff members.
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.
- Other related duties as assigned and within scope.x
Qualifications:- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.
- Relevant experience working with a federal or state legal or law enforcement entity.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 14 Days Ago
Deputy Sheriff
- Spink County Auditor
-
Redfield, SD
FULL_TIME
- Equalization/Register of Deeds Clerk Spink County Redfield, SD 57469 Rate of Pay: $19.43 per hour. Benefits Available: Health, Vision, & Life Insurance, SD Retirement, paid vacation & sick leave, paid...
- 19 Days Ago
Courtroom Presentation Specialist
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
- 14 Days Ago
Paralegal/Legal Assistant I
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
- 14 Days Ago
Share Point Developer
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
- 14 Days Ago
FOIA Paralegal
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- FOIA Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking a FOIA Paralegal to join our team supporting the legal mission of a large federal agency. This position will allow...
- 14 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Pierre, SD area
Production Supervisor
- Arctic Glacier Premium Ice
-
Pierre, SD
- Production Supervisor Bringing More to the Party!™ At Arctic Glacier we create value with quality products and great ser...
- 4/25/2024 12:00:00 AM
Sr Director, IT Infrastructure & Operations- Remote US
- Situsamc
-
Pierre, SD
- SitusAMC Sr Director, IT Infrastructure & Operations- Remote US Pierre , South Dakota Apply Now SitusAMC is where the be...
- 4/23/2024 12:00:00 AM
Associate Director, GMP Quality Control
- Sumitomo Pharma
-
Pierre, SD
- Sumitomo Pharma Associate Director, GMP Quality Control Pierre , South Dakota Apply Now Sumitomo Pharma America (SMPA) i...
- 4/23/2024 12:00:00 AM
Senior Process Improvement Professional
- Humana
-
Pierre, SD
- Humana Senior Process Improvement Professional Pierre , South Dakota Apply Now Become a part of our caring community and...
- 4/23/2024 12:00:00 AM
Network Training and Quality Assurance Manager, Dental Network Provider Relations
- Guardian Life
-
Pierre, SD
- Guardian Life Network Training and Quality Assurance Manager, Dental Network Provider Relations Pierre , South Dakota Ap...
- 4/23/2024 12:00:00 AM
Process Operator
- Ringneck Energy
-
Onida, SD
- POSITION DESCRIPTION Position Title: Operator Classification: Non-Exempt Position Reports To: Shift Supervisor, Producti...
- 4/23/2024 12:00:00 AM
Manager of Content Production (Remote)
- Sans Institute
-
Pierre, SD
- About SANSSANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SAN...
- 4/22/2024 12:00:00 AM
Process Operator
- Ringneck Energy
-
Onida, SD
- POSITION DESCRIPTION Position Title:Operator Classification:Non-Exempt Position Reports To: Shift Supervisor,Production ...
- 4/21/2024 12:00:00 AM
About Pierre, South Dakota
Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota.
Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$40,127 to $51,030
Pierre, South Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago