Contact Center Quality Assurance Auditor jobs in Pittsburgh, PA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Specialist (Scheduling)
  • UPMC
  • Pittsburgh, PA FULL_TIME
  • Job Summary:

    Are you a dedicated professional interested in building a rewarding career?  Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training?  Then you may be the perfect fit for our Scheduling Services Contact Center Specialist role!  This role is based out of the Quantum One Building in the South Side of Pittsburgh or in Erie at our East Bayfront location. 

    In this role, you will serve as the first line of contact for the patient.  The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation, and education on scheduling.   They provide details regarding their appointment, including directions, and required preparation.   They also review, verify, and enter the patients’ demographic and insurance information. 

    We also offer a monthly incentive program, which is based off performance and 3 months of employment.  

    If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

    Responsibilities:

    • Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary.

    • Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days.

    • Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.

    • Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients.  Mail new patient packets prior to scheduled appointment and handle medicine refill requests.

    • Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.

    • Document all actions taken on a patient account.

    • Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs.

  • 27 Days Ago

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Pittsburgh, PA FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thin...
  • 1 Month Ago

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Contact Center Operator - Full Time
  • Washington Health System
  • Washington, PA FULL_TIME
  • The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy,...
  • 18 Days Ago

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Quality assurance intern
  • II-VI Incorporated
  • Saxonburg, PA INTERN
  • Intern for QAM from a metrology program. Primary Duties & Responsibilities The intern would basic abilities of the following : The QA Test Technician daily job duties are compiled from, but not limite...
  • 15 Days Ago

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Senior Quality Assurance Analyst
  • B10 Wells Fargo Bank, N. A.
  • Des Moines, IA FULL_TIME
  • Why Wells Fargo: This is where your true career begins. We ranked #3 on the 2022 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” i...
  • 16 Days Ago

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Quality Assurance Associate
  • Valley Community Services
  • Butler, PA FULL_TIME
  • Do you have student loan debt? Valley Community Services offers a college repayment program to all employees! Purpose of Position The Quality Assurance Associate is responsible for assisting in assess...
  • 16 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Pittsburgh, PA area

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Quality Coordinator / Quality Inspector - 2nd shift
  • Amtec Direct Hire
  • Pittsburgh, PA
  • Job Description Job Description Responsibilities Perform inspection of incoming, in-process, and outgoing product: Read ...
  • 4/24/2024 12:00:00 AM

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Parts Inspector - Quality/Shop
  • Accutrex Products
  • Canonsburg, PA
  • Job Description Job Description Job Summary: The Parts Inspector will assess and maintain the quality of production oper...
  • 4/24/2024 12:00:00 AM

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PET/CT Technologist
  • RAYUS Radiology
  • Pittsburgh, PA
  • RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a PET/CT Technologist to joi...
  • 4/24/2024 12:00:00 AM

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Shop Tech 2 - Quality Inspector
  • Westinghouse Nuclear
  • New Stanton, PA
  • Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solu...
  • 4/23/2024 12:00:00 AM

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Shop Engineer, QA Supervisor
  • Elliott Group
  • Donora, PA
  • Overview & ResponsibilitiesJOB RESPONSIBILITIES/COMPETENCIES:* Responsible for reverse engineering of non-Elliot product...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • Nesco Resource
  • Leechburg, PA
  • As a Quality Control Inspector in Leechburg, PA, your primary responsibility is to ensure that all parts meet the qualit...
  • 4/21/2024 12:00:00 AM

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Project Supervisor (US)
  • Stratosphere Quality
  • Eighty Four, PA
  • Summary of Responsibilities: Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organization...
  • 4/21/2024 12:00:00 AM

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Quality Control Inspector
  • Opusing Corporation
  • Beaver, PA
  • Job Description Job Description Position : Inspector - Quality Control Location : Beaver, PA 15009 Duration : 12+ Months...
  • 4/20/2024 12:00:00 AM

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,942 to $59,697
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago