Contact Center Quality Assurance Auditor jobs in Portsmouth, OH

GEM Technologies, Inc. (GEM) is seeking a Quality Assurance Specialist to join our team. This position is full-time and will serve the Portsmouth Site in Piketon, OH.

• High School Diploma and 3 years of relevant experience.
• Basic interpersonal/communication skills.
• Basic PC skills including Microsoft applications.
• Detail oriented.

• Responsible for initial preparation of quality assurance documents and procedures and assisting all levels of division or project personnel in quality related matters.
• May perform surveillances and inspections in accordance with the applicable site or department procedure. Provide the results of these assessments to line management.
• May inspect material and equipment for compliance to purchase order specification and/or applicable quality requirements..
• Assists in the preparation of project audit schedules, discipline activity plans for the QA function, and audit reports (internal and external), noting nonconformance and verifying effective corrective action.
• Assists project management in developing an orientation program to ensure project teams are familiar with the requirements of the Project Quality Plan.
• Acts as a quality program assessor and may follow up on assessment findings and corrective actions.
• Responsible for initial preparation of quality assurance documents and procedures and assisting all levels of division or project personnel in contractor assurance related matters.
• May perform surveillances, inspections and assessments in accordance to the applicable site or department procedure.
• Provide the results of these assessments to line management.
• Assists in the maintenance of project QA records for all phases of the project.
• Knowledge is obtained on a continuing developmental level.
• Provides assigned administrative or functional support to the management team.
• Performs duties moderately complex in nature.
• Other job related duties as assigned.
• Maintains knowledge of and demonstrates ability to perform work safely in accordance with all approved safety policies, procedures and applicable regulations and performs assigned duties in a safe manner.
• Actively participates in Safety Work Groups.

• To be considered, you must be able to obtain and maintain a government issued clearance, if needed.
• Due to the nature of the work, a U.S. Citizenship is required

The DOE's Portsmouth Site, located in Piketon, Ohio, strives to effectively implement EM responsibilities, obligations and activities to accomplish environmental remediation actions in compliance with regulatory milestones and agreements; disposition legacy and newly generated waste; implement Cold Shutdown requirements; disposition of depleted uranium hexafluoride cylinders; and perform Decontamination and Decommissioning (energy.gov).

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 29 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors.

At the core of our operations is our guiding philosophy: our partnership, your success. We believe in the power of collaboration and recognize that good partnerships are the building blocks to success. We partner with our clients to solve complex problems, exceed expectations, and advance critical missions. We partner with our communities to promote well-being by investing in local schools and non-profit organizations. We partner with our employees and remain committed to managing a cohesive workforce and cultivating a supportive workplace.

BENEFITS: To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a highly competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

COMPENSATION: GEM does not publish salary ranges on external job boards; all ranges listed are estimates made by vendors and not actual salary ranges. GEM’s offered compensation is dependent on candidates’ education, qualifications, and relevant years of experience.