Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Role Description
Reports To:
Location: Reading, Pennsylvania
Start Date: ASAP
The QA Lab Technician supports plant operations by performing microbiological, physical and chemical analysis on raw materials and food products from various stages of the manufacturing process as directed by the Quality Assurance Manager and provides assistance to the operations team. Provides support and assistance to the Quality Assurance Manager by performing auditing and inspection functions for glass and hard plastic, post-cleanup, sanitation, pest control, and security. Accuracy, reliability, and expediency are essential to the successful completion of the duties of a Quality Assurance Technician.
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0 Contact Center Quality Assurance Auditor jobs found in Reading, PA area