Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION
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Job Title: FT/PT Quality Assurance Associate
Job Code: 131/132
Department: Center Store (Grocery)
Reports To: Assistant Store Manager
Where Applicable: Evening Manager
Primary Purpose:
Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.
Duties and Responsibilities:
Qualifications:
Physical Requirements:
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
Experience level:
Work setting:
Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Assurance Auditor jobs found in Richmond, VA area