Contact Center Quality Assurance Auditor jobs in Roanoke, VA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Assurance Auditor jobs

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Front Desk Associate/Night Auditor
  • Quality Inn Tanglewood
  • Roanoke, VA FULL_TIME
  • Hotel Front Desk Clerk Job Description:
    • Previous Experience Must be needed in Hotel Industry.
    • Greet guests and patrons as they arrive.
    • Ask if guests have a prior booking.
    • Manage the registration process.
    • Ask for identification and ensure that the provided credentials are accurate.
    • Handle guest check-ins and check-outs appropriately.
    • Operate hotel switchboard, take calls and provide information, and transfer calls.
    • Manage accurate accounting of all rooms.
    • Provide guests with room keys and call for bellboys if necessary.
    • Take reservations over the telephone, through emails, and in person.
    • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
    • Refer guests to appropriate departments to resolve complaints or provide suggestions.
    • Compute bills and take payments.
    • Provide guests with directions around the hotel.
    • Contact housekeeping and maintenance departments when a problem is reported.
    • Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
    • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

    Housekeeping Associate Job Description:
    • Undergo training and sign the company’s contract 
    • Understand the company’s policy on work shifts, guest’s possessions and privacy issues 
    • Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
    • Report and return any guest properties found in the rooms while rendering service 
    • Report cases of property damage in commercial spaces to supervisor 
    • Work with a team of housekeepers on each shift 
    • Clean, disinfect and store all equipment at the end of the shift

    Breakfast Attendant & Laundry Help Description & Requirements : (6:00 am - 1:00 pm)
    • Responsible for restocking items and reporting items needed to manager, cleaning tables, mopping floors, cleaning toaster, microwave, coffee machine and food displays.
    • Prepared and served beverages during breakfast hours.
    • Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards.
    • Greet and direct guest to breakfast buffet, courteously and efficiently according to brand set standards.
    • Maintained cleanliness and sanitation by corporate and federal standards.
    • After Breakfast hours, help in Laundry Room for wash and dry bedding, fold them and make it ready for next day for housekeeper.

    Salary: $12.00 & Up per hr. as per experience.
  • 19 Days Ago
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PT Quality Assurance Associate
  • Food Lion
  • Troutville, VA FULL_TIME
  • Address: USA-VA-Troutville-1641 Blue Ridge Blvd Store Code: Store 01160 Grocery (7219087) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sin...
  • Just Posted
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PT Quality Assurance Associate
  • Food Lion
  • Wytheville, VA FULL_TIME
  • Address: USA-VA-Wytheville-1155 N 4Th St Ste. 200 Store Code: Store 00093 Grocery (7206027) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
  • Just Posted
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PT Quality Assurance Associate
  • Food Lion
  • Roanoke, VA FULL_TIME
  • Address: USA-VA-Roanoke-4933 Grandin Rd Sw Store Code: Store 01574 Grocery (7226501) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 19...
  • 1 Day Ago
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PT Quality Assurance Associate
  • Food Lion
  • Salem, VA FULL_TIME
  • Address: USA-VA-Salem-28 Wildwood Road Store Code: Store 00365 Grocery (7209154) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. ...
  • 1 Day Ago
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PT Quality Assurance Associate
  • Food Lion
  • Floyd, VA FULL_TIME
  • Address: USA-VA-Floyd-350 West Main Street Store Code: Store 02107 Grocery (7229361) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 19...
  • 2 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Roanoke, VA area

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Quality Control Inspector/Nighttime
  • Layman Distributing
  • Salem, VA
  • Job Description Job Description We are seeking a Quality Control Inspector/Nighttime to join our team! You will conduct ...
  • 4/24/2024 12:00:00 AM
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Nurse Practitioner or Physician Assistant
  • National Spine & Pain Centers
  • Roanoke, VA
  • Apply Job Type Full-time Description Nurse Practitioner/Physician Assistant The Physician Assistant/Nurse Practitioner a...
  • 4/24/2024 12:00:00 AM
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Generator Technician
  • National Power, LLC
  • Roanoke, VA
  • Summary National Power is accepting applications to fill a Generator Service Technician opening in our Roanoke, VA marke...
  • 4/23/2024 12:00:00 AM
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Construction Engineering Inspector CEI
  • Mannik Smith Group
  • Roanoke, VA
  • Construction Engineering Inspector CEI Department: Construction/CEIEmployment Type: Full TimeLocation: Salem, VADescript...
  • 4/23/2024 12:00:00 AM
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Lead Transportation Security Officer
  • Department Of Homeland Security
  • Roanoke, VA
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM
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Stormwater Inspector
  • Parker Design Group, Inc.
  • Roanoke, VA
  • Job Description Job Description Parker Design Group, Inc. is a forward thinking, goal driven Civil Engineering and Land ...
  • 4/22/2024 12:00:00 AM
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Plumbing Superintendent
  • Atlantic Constructors Inc.
  • Roanoke, VA
  • ** Atlantic Constructors Inc.** ** Plumbing Superintendent** Roanoke, VA 24001 Atlantic Constructors is seeking dynamic,...
  • 4/22/2024 12:00:00 AM
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Construction Inspector (ALL LEVELS)
  • Summit Design and Engineering Services
  • Roanoke, VA
  • Summit Design and Engineering Services is an award-winning, multi-disciplined firm headquartered in Hillsborough, NC. Ou...
  • 4/20/2024 12:00:00 AM
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About Roanoke, Virginia

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,035 to $56,000
Roanoke, Virginia area prices
were up 1.2% from a year ago
View detail