Contact Center Quality Assurance Auditor jobs in Saint Petersburg, FL

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Auditor
  • Cliantha Research
  • Saint Petersburg, FL FULL_TIME
  • Quality Assurance Auditor

    Department Quality Assurance

    Designation Quality Assurance Auditor

    Basic Minimum of Bachelor of Arts or Science Degree in a related
    qualification field or sufficient equivalent relevant training and experience
    required as judged by the site QA management.


    Experience 2 - 6 Years

    Location U.S.-Saint Petersburg, FL

    Brief JD • Conduct routine internal audits of projects conducted at the site as
    scheduled. These audits are intended to assess Cliantha Research site’s
    compliance with Good Regulated Practices (GxP), Quality System
    Documents (such as SOPs), study protocols, pertinent industry regulations
    and guidelines; they include, but are not limited to, the following:

    1. Pre-study (documentation) audits
    2. In-process (procedures and documentation) audits
    3. Post-study (documentation) audits
    4. Statistics and/or pharmacokinetics
    5. Clinical study reports
    6. Data management audits
    7. CDISC audits
    8. Trial Master File audits
    9. Validation reports
    • Review protocols, informed consent forms, source document

    templates/logs and other project-specific documentation not otherwise
    reviewed formally in an audit.

    • Conduct external audits for clinical trial projects to ensure compliance with
    SOP, Protocol, ICH GCP, quality system and applicable regulatory
    requirements
    • Conduct routine process/system audits, as well as audits of validation
    and/or qualification of computerized systems and facilities.
    • Conduct qualification audits of 3rd party vendors that provide goods and/or
    services that support GxP activities at Cliantha Research.
    • Keep QA Management up to date with findings and
    follow up on corrective actions.
    • Perform adequate and timely follow-up of audits, and
    issue Quality Assurance statements/certificates for


    audits conducted.
    • Create Quality Plans, Audit Plans or Audit Checklists for assigned projects.
    • Coordinate with site QA management in the submission and effective

    maintenance of quality-related data for the development and tracking of
    quality metrics.

    • Assist in the hosting of sponsor representatives (monitors, auditors, etc.),
    IRB personnel and regulatory (e.g. FDA, EMA, HC) inspectors.
    • Assist the site and QA management in the identification of quality process
    improvement opportunities and in the development of new processes,
    documentation and other tools.
    • Work with the Quality Assurance group in the development/revision and
    implementation of Standard Operating Procedures as required.
    • Assist with the archiving of study documents, as needed
    • Ensure compliance with appropriate Cliantha Research SOP’s, GCP (&/or
    GLP if applicable) and ICH guidelines.
    • Keep personal training file updated on a regular basis.
    • Work in a safe manner that does not endanger yourself or co-workers.
    • Uphold the company mission statement and conduct yourself at all times

    in a respectful and business-like manner. Be a positive role model for all
    staff and interact with colleagues in a collaborative way.

    • Review of SOPS to update the systems in compliance with regulatory
    requirements

    • Execute other duties as may be required.



    Interested candidates can send their resume at kstowe@cliantha.com

  • 6 Days Ago

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Contact Center - Customer Care Representatives
  • TCS Tech
  • Pinellas Park, FL FULL_TIME
  • Salary - $15 per hour (Upto $35,000 Annually) Job Location - St. Petersburg, FL Responsibilities: Provides information on customer service issues related to life and health insurance, annuity and inve...
  • 22 Days Ago

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Quality Assurance Manager
  • VP Holdings,LLC
  • Saint Petersburg, FL FULL_TIME
  • Summary:This position provides leadership to assure consistent quality of Valpak production, along with development, implementation, and ongoing improvement of quality programs and systems. This posit...
  • 18 Days Ago

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Software Quality Assurance Analyst
  • eMASON, Inc. dba Clarifire
  • Saint Petersburg, FL FULL_TIME
  • SOFTWARE Quality Assurance Analyst Overview: The Quality Assurance Analyst is responsible for the quality assurance and testing of processes and software for the CLARIFIRE® application. They will veri...
  • Just Posted

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Quality Assurance Lead
  • VP Holdings,LLC
  • Saint Petersburg, FL FULL_TIME
  • Summary:Accountable for leading the Quality Assurance activities within their department and responsible for overall results of Quality activities including accurate reporting, staffing, team developm...
  • 2 Months Ago

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Email Marketing Quality Assurance Specialist
  • Incline Marketing LLC
  • Saint Petersburg, FL FULL_TIME
  • Hiring Immediately The Email Marketing Quality Assurance Specialist will work collaboratively with the senior email marketing manager, client account manager, and internal teams to ensure accurate, vi...
  • 20 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Saint Petersburg, FL area

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1st Shift Quality Control Inspector
  • Express Employment Professionals - Bradenton
  • Bradenton, FL
  • We are currently searching for hard-working Quality Control Inspectors for a position in the Bradenton/Sarasota area. Du...
  • 4/25/2024 12:00:00 AM

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2nd Shift Quality Control Inspector
  • Express Employment Professionals - Bradenton
  • Bradenton, FL
  • We are currently searching for hard-working Quality Control Inspectors for a 2nd Shift position in the Bradenton/Sarasot...
  • 4/25/2024 12:00:00 AM

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Quality Inspectors and Rework/Soldering Technicians
  • Kelly
  • Seminole, FL
  • A New Manufacturing Facility in Seminole is hiring. Quality Inspectors and Rework/Soldering Technicians Think the best j...
  • 4/25/2024 12:00:00 AM

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Quality Inspector
  • IMS People
  • Saint Petersburg, FL
  • Job Description Job Description Job Title: Quality Inspector Location: St. Petersburg, FL Duration: Long term Position P...
  • 4/24/2024 12:00:00 AM

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Quality Inspector
  • The Kemtah Group
  • Oldsmar, FL
  • A Quality Inspector job is currently available at Belcan in Oldsmar, FL 34677. This is a full-time direct position with ...
  • 4/24/2024 12:00:00 AM

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Customer Service Quality Assurance Auditor
  • Safepoint MGA, LLC
  • Tampa, FL
  • Job Summary As a Customer Service Quality Assurance Auditor, you will ensure that our customer service meets and exceeds...
  • 4/22/2024 12:00:00 AM

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Quality Inspector
  • Leonardo DRS, Inc.
  • Largo, FL
  • Perform inspection activities, to assess conformance of products to the design as defined by the engineering drawings an...
  • 4/22/2024 12:00:00 AM

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Quality Inspector
  • HEICO Corp.
  • Sarasota, FL
  • We are currently looking for qualified Quality Inspectors to join our growing team. Schedule is full-time, Monday - Thur...
  • 4/21/2024 12:00:00 AM

St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2015 census estimate, the population was 257,083, making it the fifth-most populous city in Florida and the largest in the state that is not a county seat (the city of Clearwater is the seat of Pinellas County). St. Petersburg is the second-largest city in the Tampa Bay Area, after Tampa. Together with Clearwater, these cities comprise the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area, the second-largest in Florida with a population of around 2.8 million. St. Petersburg is located on the Pinellas pen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,179 to $57,455
Saint Petersburg, Florida area prices
were up 1.1% from a year ago