Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Quality Assurance Auditor
Department Quality Assurance
Designation Quality Assurance Auditor
Basic Minimum of Bachelor of Arts or Science Degree in a related
qualification field or sufficient equivalent relevant training and experience
required as judged by the site QA management.
Experience 2 - 6 Years
Location U.S.-Saint Petersburg, FL
Brief JD • Conduct routine internal audits of projects conducted at the site as
scheduled. These audits are intended to assess Cliantha Research site’s
compliance with Good Regulated Practices (GxP), Quality System
Documents (such as SOPs), study protocols, pertinent industry regulations
and guidelines; they include, but are not limited to, the following:
templates/logs and other project-specific documentation not otherwise
reviewed formally in an audit.
maintenance of quality-related data for the development and tracking of
quality metrics.
in a respectful and business-like manner. Be a positive role model for all
staff and interact with colleagues in a collaborative way.
Interested candidates can send their resume at kstowe@cliantha.com
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