Contact Center Quality Assurance Auditor jobs in San Antonio, TX

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Auditor
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Auditor

    Employment Type: Full-Time, Mid-Level

    Department: Financial


    CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Skills and attributes for success:

    -         Analyze and audit a variety of accounting systems.

    -         Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs.

    -         Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents.

    -         Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary.

    -         Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities.

    -         Utilize electronic databases to identify assets, documents, and other physical evidence.

    -         Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities.

    -         Perform ancillary investigation-related services in support of assigned cases as follows:

    -         Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations.

    -         Prepare interim and final reports throughout the investigation process for use by staff members.

    -         Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence.

    -         Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial.

    -         Meet with the designated federal agency personnel, state and local officials as needed throughout investigations.

    -         Other related duties as assigned and within scope.x


    Qualifications:

    -         Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field.

    -         Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis.

    -         Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc.

    -         U.S. Citizenship and ability to obtain adjudication for the requisite background investigation.

    -         Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:

    -         Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects.

    -         Relevant experience working with a federal or state legal or law enforcement entity.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -         Health, Dental, and Vision

    -         Life Insurance

    -         401k

    -         Flexible Spending Account (Health, Dependent Care, and Commuter)

    -         Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!


    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/


    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 4 Days Ago

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Senior Auditor
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, fo...
  • 5 Days Ago

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Contact Center Agent
  • HealthTexas
  • San Antonio, TX FULL_TIME
  • Hours: Monday - Friday, 8am - 5pm. No weekends and holidays. $500 signing bonus Location: 1701 Grandstand, San Antonio TX 78238 Why is HealthTexas Different? HealthTexas is a physician-owned organizat...
  • 12 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 11 Days Ago

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Supervisory Quality Assurance Specialist
  • US Defense Contract Management Agency
  • San Antonio, TX FULL_TIME
  • Duties Plans, directs, and implements in-plant quality assurance programs for contracts assigned to the Contract Management Office (CMO). Guides, motivates, and oversees subordinates with a focus on p...
  • 10 Days Ago

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QUALITY ASSURANCE MANAGER
  • ResCare Community Living
  • SAN ANTONIO, TX FULL_TIME
  • Our Company ResCare Community Living Overview The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM ...
  • 12 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in San Antonio, TX area

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Quality Inspector
  • Teijin Automotive Technologies
  • Seguin, TX
  • Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis i...
  • 4/20/2024 12:00:00 AM

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QUALITY TECHNICIAN - SR. QUALITY TECHNICIAN - Quality Inspector (for mechanical parts)
  • Southwest Research Institute
  • San Antonio, TX
  • Who We Are: The Dimensional Inspection Group is a diverse team of Quality Engineers, Scientists and technicians supporti...
  • 4/20/2024 12:00:00 AM

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Quality Inspector/Packer
  • Choice Staffing
  • San Antonio, TX
  • 8am-8pm or 8pm-8am Packing products Attention to detail Good with numbers Inspecting parts Ability to run machine or mac...
  • 4/19/2024 12:00:00 AM

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Quality Inspector/Packer(12 hour shfts)
  • Choice Staffing
  • San Antonio, TX
  • 8am-8pm or 8pm-8am Packing products Attention to detail Good with numbers Inspecting parts Ability to run machine or mac...
  • 4/19/2024 12:00:00 AM

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QUALITY TECHNICIAN - SR. QUALITY TECHNICIAN - Quality Inspector (for mechanical parts)
  • Southwest Research Institute
  • San Antonio, TX
  • Who We Are: The Dimensional Inspection Group is a diverse team of Quality Engineers, Scientists and technicians supporti...
  • 4/19/2024 12:00:00 AM

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Quality Inspector
  • Lucifer Lighting Company
  • San Antonio, TX
  • Job Details Level Entry Job Location Corporate Office - San Antonio, TX Remote Type N/A Position Type Full Time Educatio...
  • 4/18/2024 12:00:00 AM

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Quality Inspector
  • Albany International Corporation
  • Boerne, TX
  • 1st shift opening (M-F 6AM) * Put Safety first at all times, never compromise on safety for the obtainment of other obje...
  • 4/18/2024 12:00:00 AM

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Food Quality Inspector
  • Remedy Staffing
  • San Antonio, TX
  • Job Description Job Description Looking for a great opportunity as a Quality Inspector? LOOK NO MORE...WE HAVE ONE FOR Y...
  • 4/17/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,084 to $57,333
San Antonio, Texas area prices
were up 1.2% from a year ago