Contact Center Quality Assurance Auditor jobs in Santa Fe, NM

The Quality Assurance Specialist (QA) is responsible for assisting the Director of Quality Assurance with development and implementation of Quality Assurance plans, procedures and programs in compliance with Los Alamos National Laboratory (LANL) and Department of Energy (DOE) requirements. The Specialist will facilitate and assist in the Quality Assurance Program and Process Improvement Programs. The Specialist will assist in the development of surveillance and assessment schedules and conduct periodic quality surveillances, audits and assessments of policies, procedures, and processes of Northern New Mexico Integrated Security, LLC (N2MIS) functions. The QA Specialist is also responsible for administration of the Issues Management Program. The Specialist will conduct quality analyses, including risk, causal, deficiency, and trend analyses in support of Department of Energy (DOE) Contractor Assurance System requirements. Additionally, the QA Specialist will provide employee training and education in quality principles as required.

Qualifications

• Work is performed onsite. Position is not remote.
• High School diploma or equivalent
• Strong verbal and writing skills and proficiency in all Microsoft Office suite programs required.
• Ability to work independently and manage multiple tasks while maintaining strict attention to detail and accuracy.
• Currently have, or be able to obtain and maintain, a Department of Energy (DOE) Q clearance. Obtaining this clearance requires US citizenship except in extremely rare circumstances.
• Ability to obtain and maintain a valid NM driver’s license.

Desired Education and Experience

• BS or BA degree from an accredited college/university or equivalent combination of academic training and experience.
• A minimum of two years Quality Assurance analysis experience with a background in quality assurance audits, statistical process control, report preparation, systems deficiency and statistical analysis, risk management and causal analysis, trend tracking and analysis.
• American Society for Quality (ASQ) Quality Auditor Certification (CQA)
• Demonstrable experience/skill in preparing and delivering formal briefing presentations and multitask management.
• Knowledge of Department of Energy and National Nuclear Security Administration (NNSA) operational security and training
• Knowledge of complex organizational functions and processes

Specific Areas of Responsibility and Duties

• Responsible for development, implementation, and supervision of QA programs to ensure compliance with DOE, NNSA, LANL and N2MIS directives.
• Develops and maintains applicable policies and standard practices dealing with quality activities for the Company and internal procedures for the QA section.
• Writes, coordinates and maintains the QA Program in accordance with DOE Order 414.1D, Criterion 1 (Program).
• Administers the Quality Assurance Program and implements the Process Improvement Program.
• Assists with the implementation of the DOE self-assessment Program.
• Oversees the Risk Analysis process to include reports.
• Administers the Issues Management Program.
• Conducts QA assessments of policies, procedures and processes of operations, administration and all other N2MIS functions as needed.
• Administers the Quality Assurance Assessment Program.
• Conducts QA assessments using techniques prescribed for Lead Assessor or Assessor in accordance with DOE Order 414.1D, Criterion 2 (Training and Qualification)
• Identifies/recommends corrective actions and improvement opportunities. Advises management on status of issues and courses of action. Conducts follow-up verification/validation of closed findings.

Working Conditions

• Work is performed in an office setting and may be subject to frequent interruptions.

Physical Requirements

Position requires exerting up to ten (10) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone. Must have close visual and audio acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness and thoroughness of work