Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Description
Are you someone who enjoys undercover work? Ever considered the thrill of evaluating sales, customer service, and overall experiences while incognito?
Look no further!
Join us at Prioxtel Virtual Solutions as a Quality Assurance / Mystery Shopper agent. In this role, you'll have the exciting opportunity to call various businesses and assess their service as a potential or existing customer.
Here's how it works : Each week, you'll receive a list of businesses to contact. After making your calls, simply complete a form detailing your experience and submit it for review.
And the best part? You get paid for each completed call! It's as easy as that!
Pay Rate : $3.00 per call, up to $30.00 for completing 8 or more calls a week.
Disclaimer : While we strive to provide lists regularly, the number of lists you receive will depend on your performance and our staffing needs.
Ready to embark on this undercover adventure? Join us at Prioxtel Virtual Solutions and start shaping customer experiences today!
https : / / bit.ly / QA-MysteryCallerAgent
Requirements
Computer / Office Requirements Laptop or Desktop Computer Computer Monitor (15" or higher). Computer Hard Drive with only the following Operating Systems : Windows 10 or Windows 11.
Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 8 GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land Line Telephone (plain old telephone line) w / long distance and international long distance service (preferably through your cable provider) (required for a few clients) Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum upload speed of 3 Mbps or higher.
Last updated : 2024-05-11
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0 Contact Center Quality Assurance Auditor jobs found in Spring Hill, FL area