Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly skilled and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our clients homes meet the highest quality standards in the Corporate Housing Industry. You will collaborate with cross-functional teams to implement and maintain quality systems, perform quality inspections, and drive continuous improvement initiatives.
Duties:
- Implement quality control procedures and processes
- Conduct regular audits of corporate condos/homes to ensure compliance with quality standards
- Collaborate with cross-functional teams to investigate and resolve quality issues
Qualifications:
- High school diploma or equivalent
- Strong attention to detail and ability to work with precision
- Excellent communication skills, both verbal and written
- Ability to work effectively in a cross-functional team environment
- Strong problem-solving skills and ability to drive continuous improvement initiatives
If you are a dedicated professional who is passionate about ensuring quality, we would love to hear from you. Apply today to join our dynamic team!
Job Types: Part-time, Contract, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Expected hours: 5 – 10 per week
Benefits:
Experience level:
Schedule:
Work setting:
Education:
Shift availability:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Clear All
0 Contact Center Quality Assurance Auditor jobs found in Springfield, OR area