Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
About us
Quality Inn is a small business in Tracy, CA. We are professional and agile.
Our work environment includes:
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Duties:
- Perform night audit functions, including reviewing and reconciling guest accounts, preparing daily reports, and ensuring accuracy of financial transactions
- Handle guest check-ins and check-outs during the night shift
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain a safe and secure environment for guests by monitoring the premises during the night shift
- Assist with general administrative tasks, such as answering phone calls, taking reservations, and providing information about hotel amenities and services
Requirements:
- Previous experience in hotel management or hospitality management is preferred
- Knowledge of night audit procedures and familiarity with hotel property management systems
- Proficiency in operating phone systems and providing excellent phone etiquette
- Strong customer service skills with the ability to handle guest interactions in a friendly and professional manner
- Multilingual skills are a plus, as it may be necessary to communicate with guests from different backgrounds
- Ability to work overnight shifts and weekends as required by the hotel's operational needs
- Excellent attention to detail and organizational skills to ensure accurate financial reporting and guest account reconciliation
- Strong problem-solving skills to effectively address guest inquiries or complaints
Benefits:
- Competitive salary based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and other amenities
- Health insurance options for eligible employees
If you are a detail-oriented individual with a passion for providing exceptional guest service, we invite you to apply for the position of Night Auditor at our hotel. Join our team and contribute to creating memorable experiences for our guests during their stay.
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Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 40 per week
Schedule:
Work setting:
Work Location: In person
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