Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position Title: Quality Assurance
Department: Quality
Location: Clay Center, KS, USA
About AGI:
AGI is a global food-based infrastructure company. AGI Clay Center is an agricultural industry leader specialized in engineering and manufacturing portable and stationary grain handling equipment including augers, chain and paddle conveyors, belt conveyors, loop systems, bin unloads, and custom augers.
The Opportunity:
This position will inspect production units in various stages of production to ensure performance with standards and conduct a walk-through inspection of all production areas to verify correct features of units in production. The Quality Assurance auditor will also complete calibration activities and all required records and reports. Maintain ISO Certification and execution of criteria.
Responsibilities:
What we are looking for:
AGI is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.
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0 Contact Center Quality Assurance Auditor jobs found in Topeka, KS area