Contact Center Quality Assurance Auditor jobs in Worcester, MA

Collaborate with QA Manager to review, quality check, and clean data sets 

Provide a high level of attention to detail and consultative service skills with interactions of staff 

Participate in development of training plans for data utilization 

Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance 

Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application. 

Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution. 

Coordinate documentation and training. 

Maintains proper user control by adding and deactivating users and updating credentials as necessary 

Maintains confidentiality of all patient/client and employee information 

Collaborates with Program Directors to disseminate and review data as required 

Participates in agency meetings and in-services. Completes staff training as required 

Other duties as assigned 
 

High School Diploma or equivalent 

Minimum 2 years of experience with data analytics 

Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred 

Experience in supporting behavioral health programming 

Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook.  

SQL experience is a plus!  

Excellent communication skills 

Ability to formulate positive collaborative relationships with the program managers and staff 

Ability to work remotely 

Health, Dental & Vision

3 weeks paid vacation 

11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.) 

Generous sick time including mental health days 

401k retirement plan with up to 4% match 

Voluntary short and long-term disability 

Voluntary Life Insurance 

Dependent care savings account 

Mileage reimbursement 

Longevity award - Monetary bonus and a vacation day annually 

Company provided laptop and cell phone 

Opportunity for professional growth 

Supervision for licensure provided 

Tuition Reimbursement  

Personal cell phone discount 
 

Full Time - Salary starting at 50k