Contact Center Quality Assurance Auditor jobs in York, PA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Supervisor (New Center)
  • Octapharma Plasma, Inc.
  • York, PA FULL_TIME
  • Requisition Number20-2183
    Post Date6/22/2020
    TitleQuality Assurance Supervisor (New Center)
    CityYork
    StatePA
    Position Typefull-time
    Description
    Want to Expand
    your career-development potential,
    your ability to help donors and patients,
    and your access to professional opportunities?
    We're growing fast.
    [You can, too!]

    Want to be a part of something exciting? Help Octapharma Plasma open our next Donor Center! At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

    We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

    QUALITY ASSURANCE SUPERVISOR

    This is What You'll Do:

    • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
    • Provides advice and consultation to other management team members regarding daily quality assurance issues including donor suitability and/or product quality
    • Performs final QA review and release for all product shipments and associated documents to ensure shipment meets customer specifications
    • Participates in the interviewing and hiring of Quality Assurance Technician and back-up
    • Provides direction and oversight of Quality staff ensuring required quality tasks are completed within required time frames
    • Collaborates with the Center Manager to complete all audit responses, ensuring that all audits are responded to and closed in required time frames
    • Obtains certification as a Quality Trainer; responsible for training of center Quality Assurance staff
    • Analyzes tracking and trending data; determines appropriate actions to improve trending

    This is Who You Are:

    • Part brand ambassador, part clinical technician
    • A person committed to excellent customer service all day, every day
    • Someone with positive energy, always willing to pitch in where needed
    • Understanding, patient, and genuinely authentic
    • Able to keep up in a fast-paced environment
    • Hungry to build a great career
    • Fearless Leader
    Requirements

    This is What It Takes:

    • Bachelor's degree in applicable field of study preferred, or equivalent combination of education and experience
    • ASQ certification preferred
    • Must have a minimum of one (1) year work experience in the biologics industry, preferably in a donor center, and a minimum of one (1) year quality assurance-related work experience
    • Strong customer service skills and the ability to understand and follow protocol
    • Team lead/Supervisor experience
    • Possess adequate communication skills and be able to effectively communicate with people of all levels

    Do Satisfying Work. Earn Real Rewards and Benefits.

    We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers whotruly want you to grow and excel.

    • Formal training
    • Outstanding plans for medical, dental, and vision insurance
    • Health savings account (HSA)
    • Flexible spending account (FSA)
    • Tuition Reimbursement
    • Employee assistance program (EAP)
    • Wellness program
    • 401k retirement plan
    • Paid time off
    • Company paid holidays
    • Personal time

    More About Octapharma Plasma Inc.

    With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

    Interested? Learn more online and apply now at:

    octapharmahiring.com

    And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along!

    INNER SATISFACTION.

    OUTSTANDING IMPACT.


     

  • 24 Days Ago

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Contact Center Specialist CCS
  • First Capital Federal Credit Union
  • York, PA FULL_TIME
  • Location: South York Office - 2602 Course Road (Remote Positions Available) General Summary First Capital Federal Credit Union is seeking a full-time Contact Center Specialist CCS to join our growing ...
  • 16 Days Ago

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Contact Center Manager-Full Time
  • Opportunities
  • York, PA FULL_TIME
  • #LI-JB1 JOB SUMMARY: The job function of the Call Center Manager is to effectively manage the Call Center staff, who they train, hire, monitor, and motivate. Their job is to make sure that the teams t...
  • 8 Days Ago

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Customer Contact / Call Center Specialist
  • ACNB BANK
  • Gettysburg, PA FULL_TIME
  • COME JOIN OUR TEAM!We are highly successful local bank who has been serving our communities for over 166 years. We pride ourselves on building relationships to find solutions for our customers and wor...
  • 26 Days Ago

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Area Quality Assurance Manager
  • DHL
  • Manchester, PA FULL_TIME
  • Area Quality Assurance Manager Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions th...
  • 18 Days Ago

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SUPERVISOR, QUALITY ASSURANCE
  • Crown Holdings
  • Hanover, PA FULL_TIME
  • Job Accountabilities CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Cro...
  • 22 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in York, PA area

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Quality Control Inspector
  • MODLOGIQ, Inc.
  • New Holland, PA
  • About the job The Quality Control Inspector is responsible for performing scheduled quality control inspections of mater...
  • 4/25/2024 12:00:00 AM

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1st or 2nd Shift Precision Quality Inspector
  • PeopleShare
  • Lancaster, PA
  • Do you enjoy detailed, light-duty, easy work? ***PeopleShare is HIRING IMMEDIATELY for a 1st Shift or2nd Shift Precision...
  • 4/24/2024 12:00:00 AM

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QC Inspector
  • Zolon Tech Solutions Inc.
  • Harrisburg, PA
  • Title : QC INSPECTOR Duration : 12 Months Contract Location : Harrisburg, PA Job Description: Qualifications are Candida...
  • 4/23/2024 12:00:00 AM

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QC Inspector
  • Zolon Tech Solutions Inc.
  • Harrisburg, PA
  • Title : QC INSPECTOR Duration : 12 Months Contract Location : Harrisburg, PA Job Description: Qualifications are Candida...
  • 4/23/2024 12:00:00 AM

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Quality Inspector
  • PeopleShare
  • York, PA
  • PeopleShare is NOW HIRING Quality Inspectors in York, PA! Are you passionate about ensuring top-notch quality standards?...
  • 4/23/2024 12:00:00 AM

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PACKER
  • Dieffenbach s Potato Chips Inc
  • Womelsdorf, PA
  • Job Description Job Description Packer: Have you ever wondered how potato chips are made? Do you like potato chips? Is a...
  • 4/23/2024 12:00:00 AM

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Quality Technician II
  • Stratosphere Quality
  • Hanover, PA
  • Summary of Responsibilities: SUMMARY OF RESPONSIBILITIES Responsible for documenting quality control activities in a man...
  • 4/23/2024 12:00:00 AM

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Quality Inspector
  • Team Builder Recruiting
  • East Petersburg, PA
  • Quality Inspector East Petersburg, PA Perform visual inspections of machined and manufactured parts and components to en...
  • 4/22/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,514 to $59,152
York, Pennsylvania area prices
were up 1.5% from a year ago