Contact Center Quality Manager jobs in Anderson, IN
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- FFP
-
Marion, IN
FULL_TIME
-
JOB SUMMARY: The Quality Manager has overall plant responsibility for directing food safety, quality, and the laboratory function in the plant. Takes a leadership role in managing food safety and quality risk by applying knowledge, experience and acting as an interface between production and quality to drive improvement in the plant’s quality culture. The Quality Manager is also responsible for overall management of the Laboratory with the Quality Assurance Manager as a direct report.
KEY DUTIES AND RESPONSIBILITIES:
Drive continuous improvement and efficiency in food safety and quality by ensuring that all customer complaints, inquiries, internal hold events and deviations are logged, investigated, and corrected utilizing established protocols such as DMAIC. Take proactive steps to minimize business impact including quarantining product, investigating, reporting root cause, corrective action, and preventive action.
Lead plant audit readiness by organizing and participating in internal GMP inspections, SQF annual internal audits, trending data, driving internal improvement, and meeting regularly with key stakeholders.
Responsible for leading regulatory inspections, third party audits (SQF and Organic), customer audits and kosher inspections with the support of the QA Manager.
Direct the plant’s HACCP plan in accordance with FDA Regulations and the SQF code with the support of the QA Manager. This includes leading an annual review, whenever there are significant events, complaints, or plant changes. Ensure production and HACCP records are reviewed and approved prior to final release. Lead regular direct observations of CCP checks as further verification.
Lead key programs such as CAPA and Hold/Release to support audit readiness and quality improvement.
Overall responsibility in managing the plant’s quality database. This includes ensuring final release of raw materials, intermediate products and finished products (COAs) for further processing or customer shipment. Non-conforming product must be managed through the same system to ensure appropriate quarantine pending a disposition decision.
Provide support, guidance, training, and management of the Quality Assurance Manager and Laboratory Technicians to ensure efficient operation of the QC Laboratory.
Set performance objectives and regularly assess staff qualifications and proficiencies.
Manage and liaise with internal and support departments to ensure quality, food safety, and appropriate sampling of products from receiving through to finished products.
Liaise with the purchasing department regarding tracking existing vendor performance and approving new vendors through supplier quality documentation review, on site audits of both.
Lead business efforts on continuous improvement by providing quality, food safety and laboratory support on improvement projects with the support of the QA Manager, Production Department, and Laboratory Technicians.
Lead key quality prerequisite and preventative control programs in conjunction with owners (Quality, Production, Supply Chain, Purchasing and Maintenance) to comply with FDA regulations and the SQF Code. (i.e. - Pest Control, Traceability (including mock recalls), Hold & Release, Sanitation, EMP, GMP/Personnel Practices, GLP, PM, Foreign Material Control, Organic Program, Water Supply, Food Defense, Training, Calibration, Supplier QA/FSMA, Receiving/Shipping Practices, Allergen Control and Site Operation.
Lead and participate in regular meetings and provide input on key quality metrics and trends to further improve quality and food safety.
Participate in projects related to plant design improvements to ensure quality and food safety requirements are planned for and adhered to, specifically sanitary design.
Support customer service in maintaining customer document requests either directly or through online systems.
Maintain the company’s standard operating procedures (SOPs) in compliance with company and SQF policies.
Develop and foster trusting relationships with key personnel, including Production, R&D, Purchasing and Supply Chain
Skills, Traits, & Competencies:
Critical thinking and forward planning abilities
Proactive approach to risk management
Clear and precise oral and written communication
High sense of urgency, able to drive projects and tasks to completion
Collaborative; thrives in a team environment
Proficient in MS suite programs & database system
Ability to lead, coach, and develop a team
Highly detailed-oriented and able to work in a fast-paced environment
Calm under pressure. Able to multitask
Requirements
MINIMUM REQUIREMENTS:
Bachelor’s degree in food science, quality, or other related field with a minimum of 5 years of experience in Quality.
SQF Practitioner required. Familiarity with SQF edition 9 required.
PCQI certified required
HACCP certified required
Knowledge of NOP Organic regulations required
Knowledge of Halal, Rainforest Alliance, and Fair Trade preferred
PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 45 pounds at times.
Must be able to climb stairs and ladders
Benefits
Medical, Dental, Vision, and Prescription Drug Insurance effective on the first of the month following start date
Health and Wellness Incentives
10 Days of PTO
10 Paid Company Holidays
5 Personal Days
401(k)
Health Savings Account (H.S.A.)
Long-Term and Short-Term Disability
Life Insurance
Accidental Death & Dismemberment (AD&D)
Employee Assistance Program (EAP)
- 15 Days Ago
Quality Manager
- TS Tech
-
New Castle, IN
FULL_TIME
- Job Description: TS Tech is a global supplier of automobile seats and interiors, with operations in 72 locations in 14 countries. TS Tech Indiana is seeking a Quality Manager on 1st shift. Monthly Att...
- 1 Month Ago
Quality inspector 1st
- Stratosphere Quality
-
Winchester, IN
FULL_TIME
- Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
- 21 Days Ago
Quality Inspector - 1st & 2nd Shift
- Stratosphere Quality
-
WINCHESTER, IN
FULL_TIME
- Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
- 21 Days Ago
Manager Quality Control
- Curium Pharma
-
Noblesville, IN
FULL_TIME
- About Curium Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to ...
- 12 Days Ago
Quality Assistant Manager
- TS Tech
-
Castle, IN
FULL_TIME
- Job Description: TS Tech Americas, Inc. is a leading global automotive tier one supplier with 72 locations in 14 countries. Our commitment to quality has resulted in the organization winning the prest...
- 15 Days Ago
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0 Contact Center Quality Manager jobs found in Anderson, IN area
Customer Service Associate - Anderson
- Continuum Global Solutions, LLC
-
Anderson, IN
- ** Customer Service Associate - Anderson** Anderson, IN, US, 46012 Description: Up to $19 per hour! **APPLY TODAY!** **R...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Muncie, IN
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Patient Access Representative
- OrthoIndy Hospital Northwest
-
Fishers, IN
- Facility: Various OrthoIndy Locations Department: Clinic Services Shift Details: Day Shift PRN Great people are the back...
- 4/19/2024 12:00:00 AM
Patient Access Representative
- Urology of Indiana
-
Fishers, IN
- About the Role The Patient Service Representative will be responsible for checking patients in and out and providing exe...
- 4/19/2024 12:00:00 AM
Customer Service Administrator
- St. Louis Group
-
Noblesville, IN
- Job Description Job Description Essential Duties and Responsibilities: Duties include, but are not limited to: 1. Provid...
- 4/16/2024 12:00:00 AM
Patient Care Coordinator, RN - Anderson - Hybrid
- Jane Pauley Community Health Center
-
Anderson, IN
- Welcome to Jane Pauley Community Health Center! Were happy you are considering joining our Nursing Team. Candidates with...
- 4/15/2024 12:00:00 AM
Greeter
- Walmart
-
Anderson, IN
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/15/2024 12:00:00 AM
Workforce Management Analyst
- Leidos
-
Indianapolis, IN
- Description Our Leidos team is looking for a Workforce Management Analyst to support the US Department of Housing and Ur...
- 4/9/2024 12:00:00 AM
About Anderson, Indiana
Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House.
The population was 56,129 at the 2010 census. This is down from 70,000 in 1970.
Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,879 to $102,228
Anderson, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020