Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The Shop Foreman will ensure that qualified diesel mechanics perform repairs correctly, efficiently and timely. That the service department maintains a consistently high level of customer satisfaction.
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Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
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Work Location: In person
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0 Contact Center Quality Manager jobs found in Atlantic City, NJ area